CHRISTINA FOSTER

• Interpret and evaluate dental insurance claims to ensure accurate reimbursement aligned with clinical services
• Assist in accounts receivable management and resolution of claim discrepancies
• Prepare and submit insurance appeals in accordance with established procedures
• Collaborate with providers and administrative teams to resolve documentation and billing issues
• Maintain compliance with HIPAA and regulatory standards
• Utilize strong verbal and written communication when interacting with clients and colleagues

Relevant Strength: Maintains a strong clinical foundation to ensure alignment between treatment rendered and reimbursement accuracy.

Clinical Responsibilities

• Assisted dentists chairside in general dentistry, periodontics, endodontics, and implant-related procedures
• Prepared and maintained treatment rooms and surgical trays for procedures
• Sterilized instruments and maintained strict infection control protocols
• Took and processed dental radiographs in compliance with state regulations
• Provided suctioning, procedural support, and assisted during treatments
• Fabricated temporary restorations as needed
• Delivered patient education, addressed apprehension, and provided post-operative instructions

Administrative & Operational Responsibilities

• Managed daily office operations, including scheduling, phone coverage, and patient flow
• Verified patient eligibility and interpreted dental insurance benefit plans
• Submitted dental insurance claims in a timely and accurate manner
• Reviewed EOBs to ensure correct reimbursement and identify discrepancies
• Created and submitted appeals for denied or underpaid claims
• Managed accounts receivable, tracked aging balances, and addressed delinquencies
• Generated invoices and communicated financial responsibilities to patients
• Processed insurance and patient payments
• Developed office budgets and processed payroll
• Designed training modules and implemented office policies and procedures
• Trained, onboarded, and supported new staff members