Christina Fox
Denham Springs,LA
Summary
Experienced with clinical pharmacy operations, ensuring accurate and timely medication dispensing. Utilizes strong organizational skills and attention to detail to maintain compliance and support patient health. Knowledge of medication preparation, inventory control, and patient communication, contributing to effective healthcare delivery. Excellent verbal and written communication skills are essential for interacting professionally with callers. I also have strong computer skills, including the ability to navigate multiple systems simultaneously, are needed to process information efficiently. Working at the call center gave me strong ability to identify and troubleshoot issues quickly and is critical for resolving callers inquiries effectively.
Overview
18
18
years of professional experience
Work History
Clinical Pharmacy Technician
Prime Therapeutics LLC
04.2025 - Current
- Supported patient medication therapy management through effective communication and documentation.
- Performed prior authorization reviews, communicates benefit information, and resolves pharmacy-related issues for providers and patients.
- As a clinical technician, I was a liaison between prescribers, pharmacies, and patients, ensuring that benefit coverage is administered according to clinical criteria.
- My position had responsibly such as supporting utilization management programs by processing, documenting, and resolving pharmacy benefit and prior authorization requests.
- Maintained electronic documentation of all calls, communications, and prior authorization outcomes in pharmacy systems.
- Address and resolve administrative concerns, claim rejections, and other inquiries related to pharmacy benefits as a first point of contact.
- Trained in Louisiana, New York, Idaho, Minnesota, and Michigan.
- Also assisted on a special Project Team, with different billing and spreadsheets for claims that needed to be fixed.
Pharmacy Technician Specialist
Walker Pharmacy & Gifts
10.2017 - 05.2025
- Handled prescription orders at counter, in drive-thru line, and via delivery service.
- Stocked supplies and set up cash drawers to maintain readiness for day's business.
- Reconciled account issues and resolved prescription problems via telephone and at counter.
- Helped manage daily task for the whole pharmacy.
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
- Ran reports, checked data, and resolved discrepancies to help with recordkeeping tasks.
- Called insurance companies to retrieve patient information to determine final cost of prescription.
- Minimized risk and maintained accuracy, adhering to proper medication-handling techniques and industry best practices.
- Calculated medication dispensing charges and equipment use fees for hospital patients.
- Met customer needs with fast and knowledgeable pharmacy support.
- Supported pharmacists by measuring, counting and labeling prescriptions.
- Trained and mentored junior pharmacy technicians on best practices and operational procedures.
- Collaborated with pharmacists to resolve patient medication inquiries and enhance customer service experience.
- Implemented workflow improvements that increased efficiency in prescription processing and delivery timelines.
Pharmacy Technician
James Drug Store
01.2015 - 10.2017
- Stocked supplies and set up cash drawers to maintain readiness for day's business.
- Handled prescription orders at counter, in drive-thru line, and via delivery service.
- Reconciled account issues and resolved prescription problems via telephone and at counter.
- Minimized risk and maintained accuracy, adhering to proper medication-handling techniques and industry best practices.
- Avoided product waste with proper stock rotation procedures.
- Called insurance companies to retrieve patient information to determine final cost of prescription.
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
- Researched and resolved dosage conflicts, potentially harmful drug interactions, insurance issues, and other matters to verify patient safety and wellness and build customer loyalty.
- Ran reports, checked data, and resolved discrepancies to help with recordkeeping tasks.
- Inspected drug storage sites to monitor drug supply expiration and maintain proper supply levels.
- Managed records with high accuracy, including inputting new orders and documenting payments.
- Promoted sales of target items through conversations and special displays.
- Met customer needs with fast and knowledgeable pharmacy support.
- Supported pharmacists by measuring, counting and labeling prescriptions.
Pharmacy Technician
Walgreen's Pharmacy
05.2008 - 11.2013
- Handled prescription orders at counter, in drive-thru line, and via delivery service.
- Reconciled account issues and resolved prescription problems via telephone and at counter.
- Cleaned equipment and work areas and sterilized glassware to maintain safe and sanitary conditions.
- Promoted sales of target items through conversations and special displays.
- Met customer needs with fast and knowledgeable pharmacy support.
Education
No Degree - Education
Baton Rouge Community College
Baton Rouge, LANo Degree - CPHT Certified Pharmacy Technician
Walgreens
Denham Springs, LA05-2008
High School Diploma -
Denham Springs High School
Denham Spring, La05-2005
Timeline
Clinical Pharmacy Technician
Prime Therapeutics LLC
04.2025 - Current
Pharmacy Technician Specialist
Walker Pharmacy & Gifts
10.2017 - 05.2025
Pharmacy Technician
James Drug Store
01.2015 - 10.2017
Pharmacy Technician
Walgreen's Pharmacy
05.2008 - 11.2013
No Degree - Education
Baton Rouge Community College
No Degree - CPHT Certified Pharmacy Technician
Walgreens
High School Diploma -
Denham Springs High School