Christina Fritzgerald
Cleveland,OH
Overview
22
22
years of professional experience
Work History
Senior Salvage Representative
Progressive Casulty Insurance
08.2016 - Current
- Process total loss claims
- Make outbound contact by text, call, email, and/or mail, to claimants involved a total loss claim, to request required paperwork to complete the salvage portion of the claim while providing a high level of customer service
- Take inbound calls, texts, emails, and instant messages from internal and external customers, to assist with salvage claims while maintaining a high level of customer service.
- Process title documents on behalf of insured or claimant.
Flooring Sales Specialist
Lowe's Home Improvement Store
04.2015 - 08.2016
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Department Supervisor
The Home Depot
12.2000 - 04.2015
- Promoted culture focused on encouraging staff to develop skills and abilities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Trained new employees on overall company and department-specific policies and procedures.
- Maintained department stock levels based on customer needs.
Education
High School Diploma -
Cleveland Heights High School
Cleveland Heights, OHSkills
- Effective Customer Service
- Sales Cycle
- Sales Forecasts
- Customer Service Standards
- Best Practices
- Product Demonstration
- Customer Needs Assessments
- Pickups and Deliveries
- Business Development
- Corporate Compliance
- Service Accounts
- Effective Scheduling
- Lead Generation
- Rewards Programs
- Cash Counting
- Cash Control
- Brand Awareness
Timeline
Senior Salvage Representative
Progressive Casulty Insurance
08.2016 - Current
Flooring Sales Specialist
Lowe's Home Improvement Store
04.2015 - 08.2016
Department Supervisor
The Home Depot
12.2000 - 04.2015
High School Diploma -
Cleveland Heights High School
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