Jennifer Bergemann
South Milwaukee,WI
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
15
15
years of professional experience
Work History
Senior Field Sales Representative
Total Restoration Services
West Bend, WI
01.2022 - Current
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Represented company brand during customer and prospect interactions.
- Maintained accurate and thorough records of leads and customer account information.
- Closed over$1.29 deals in less than 8 months.
- Visited key customers repeatedly to promote retention and relationships.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained responsibility for all accounts within assigned territory, consistently touching base to assess needs and satisfaction.
- Cultivated new leads through application of Door to Door and Marketing strategies.
- Forecasted sales, developing and evaluating various methods of customer interaction.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Recorded accurate and efficient records in customer database.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Consulted with businesses to supply accurate product and service information.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Presented professional image consistent with company's brand values.
- Set and achieved company defined sales goals.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Finance Manager
Russ Darrow Chrysler
Milwaukee, Wisconsin
04.2021 - 01.2022
- Executed vendor setup and payment, administration of bank accounts and account reconciliations.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Reviewed documentation and identified financial discrepancies where applicable.
Senior Sales Representative
IA Autos Hyundai
Greenfield, WI
03.2019 - 04.2021
- Upsold warranties and complementary products to customers through persuasive marketing techniques.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Used Company Software to maintain company database with essential account and sales information.
- Increased customer satisfaction ratings by successfully resolving challenges.
- Reached out to prospective leads through cold calling, applying variety of established selling methods.
- Became overall sales leader by surpassing sales goals on multiple platforms.
- Developed exceptional interpersonal, speaking and listening skills from talking with both customers and upper management.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Closed over 25 consultative sales to monthly to increase profits.
General Manager
Family Dollar
Racine, WI
10.2017 - 10.2018
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Team Lead
Cheddars Stratch Kitchen
Pleasant Prairie, WI
11.2013 - 11.2017
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
Manager
Kirby
Kenosha, WI
06.2009 - 05.2015
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Onboarded new employees with training and new hire documentation.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Managed and motivated employees to be productive and engaged in work.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Art
College of Lake County
Grayslake, ILSkills
- Policy Knowledge
- Cash Register Operations
- Inside Sales
- Consultative Sales Approach
- Service Management
- Professional Relationships
- Effective Customer Service
- Customer Relationships
- Cash Control
- Sales Training
- Sales Development
- Sales and Marketing
Timeline
Senior Field Sales Representative
Total Restoration Services
01.2022 - Current
Finance Manager
Russ Darrow Chrysler
04.2021 - 01.2022
Senior Sales Representative
IA Autos Hyundai
03.2019 - 04.2021
General Manager
Family Dollar
10.2017 - 10.2018
Team Lead
Cheddars Stratch Kitchen
11.2013 - 11.2017
Manager
Kirby
06.2009 - 05.2015
No Degree - Art
College of Lake County