Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Gaines

East Orange,NJ

Summary

Adept at conflict resolution and customer satisfaction, I excelled at Home Depot by enhancing loyalty and repeat business through empathetic service. My experience spans customer service to security, showcasing adaptability and a keen focus on safety and efficiency. Achievements include developing security policies and significantly improving customer service delivery, underpinned by strong multitasking and organizational skills.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

ShopRite
04.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.

Customer Service Representative

Home Depot
05.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.

Security Officer

Monarch 716
09.2022 - 12.2023
  • Utilized incident management software, tracking incidents and improving response efficiency.
  • Developed comprehensive security policies, aligning with industry standards and enhancing data protection.
  • Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
  • Utilized the NIST framework for creating policies and improving security infrastructure.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

Administrative Assistant

Project Gametime
09.2019 - 03.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.

Education

Bachelor Of Medical Biology - Nursing Education

SUNY, Geneseo
Geneseo, NY

High School Diploma - Bio Medical

Cobble Hill HighSchool
Brooklyn, NY
06.2022

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Customer complaint resolution
  • Guest services
  • Customer focus
  • Time management
  • Attention to detail
  • Multitasking and organization
  • Adaptability and flexibility
  • Phone etiquette
  • Conflict resolution

Timeline

Customer Service Cashier

ShopRite
04.2024 - Current

Customer Service Representative

Home Depot
05.2023 - 12.2023

Security Officer

Monarch 716
09.2022 - 12.2023

Administrative Assistant

Project Gametime
09.2019 - 03.2020

Bachelor Of Medical Biology - Nursing Education

SUNY, Geneseo

High School Diploma - Bio Medical

Cobble Hill HighSchool
Christina Gaines