Summary
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Christina Gainey

Fayetteville,NC

Summary

Extensive background in management, customer sales and support fire lit for all things technology. Great passion for learning completed an intensive program with Metropolitan State University sponsored by NSA which focused on obtaining multiple CompTIA certifications and developing hands-on experience in several areas of cybersecurity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Work History

Customer Support & Services

Southwest Airlines
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provide technical support to customers helping with password resets among other requests.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors.
  • Utilized SalesForce, Avaya Workplace, Microsoft Office, Windows11 to input key data for day to day needs of our customers.

Reservation Sales Specialist/New Hire Trainer/Night Auditor

Hilton Worldwide
  • Consult virtually with guests in order to provide personalized reservation experiences to include upselling guest for maximum personalization.
  • Mentored and coached over 100 new employees over Hilton policies, procedures, and customer service.
  • Performed high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Met and exceeded all sales goals. Received monthly bonuses for my upselling and sales transfers.
  • Utilized Microsoft Office,PEP, On Q, SalesForce and GEM to input all key data into hotel's database system.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Handled all duties and tasks as night manager and concierge during busy periods to maintain front desk efficiency.

Education

Certification - Cyber Security

Metropolitan State University
Saint Paul, MN

Bachelor of Science - Healthcare Management

American InterContinental University
IL

Skills

  • Critical thinking
  • Analytical skills
  • Security Vulnerability and Penetration Testing
  • Threat Detection
  • Account Management
  • Microsoft Office

Certification


  • CompTIA CySA+
  • CompTIA PenTest+
  • CompTIA Security+
  • CompTIA Network+

Affiliations

Women in CyberSecurity (WiCyS)

Empow(h)er Cybersecurity


Timeline

Certification - Cyber Security

Metropolitan State University

Bachelor of Science - Healthcare Management

American InterContinental University

Customer Support & Services

Southwest Airlines

Reservation Sales Specialist/New Hire Trainer/Night Auditor

Hilton Worldwide

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Christina Gainey