Maurice Lucas
Oklahoma City,OK
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
13
13
years of professional experience
Work History
Customer Support & Services
Southwest Airlines
Oklahoma City, Ok
12.2011 - 05.2023
- Followed company's strict rules and procedures to maintain data integrity and confidentiality.
- Collaborated with other departments to ensure accurate transfer of information between systems.
- Performed general office duties such as filing, typing, copying, scanning documents.
- Entered customer and account data from source documents within time limits.
- Maintained confidentiality of sensitive information entered into the database.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Customer Service Rep
Acs
Yukon, Oklahoma
07.2010 - 12.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Associate's Degree - Medical Insurance Specialist/Medical Billing
Heritage College
04.2011
Skills
- Teamwork and Collaboration
- Phone and Email Etiquette
- Data Retrieval Systems
- Leadership Development
- Staff Development and Training
- Multitasking and Organization
- Team Collaboration
- Problem-Solving Abilities
- Coaching and Mentoring
- Policy Implementation
- Excellent Communication
- Time Management Abilities
- Adaptability and Flexibility
Timeline
Customer Support & Services
Southwest Airlines
12.2011 - 05.2023
Customer Service Rep
Acs
07.2010 - 12.2011
Associate's Degree - Medical Insurance Specialist/Medical Billing
Heritage College
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