Natasha Cordova
Seagoville,TX
Summary
Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail. Seeking a career with a new company to learn and grow within.
Overview
23
23
years of professional experience
Work History
Customer Support & Services
Southwest Airlines
Dallas, Texas
02.2012 - Current
- Customer Services
- Coordinated with internal departments to ensure quality service delivery.
- Assisted customers with product inquiries, technical support and other customer service related issues.
- Provided excellent customer service by responding promptly to inquiries and resolving customer complaints in a timely manner.
- Troubleshot customer inquiries related to software and hardware issues.
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Answered incoming calls promptly while providing courteous service throughout duration of call.
- Troubleshot technical problems encountered during online bookings or ticket purchases.
- Worked closely with gate agents to ensure smooth transition between check-in and boarding processes for customers.
- Researched and resolved customer issues.
- Coached staff on strategies to enhance performance and improve customer relations.
- Experience in Salesforce, Dash, Amadeus system
- Proficient in excel
- Book charter flights
- Book the Epass reservation: all charities and local hospitals in the US
Lead Cook
The Original Chubbys
Denver , Colorado
01.2002 - 07.2011
- Ensured compliance with health safety regulations while preparing meals and maintaining a sanitary work environment.
- Monitored quality of all cooked items throughout the day to guarantee high standards were maintained.
- Trained new cooks on proper techniques for preparing dishes according to recipes.
- Provided guidance during meal rushes in order to maintain an organized workflow within the kitchen area.
- Maintained records of food costs, sales figures, employee hours worked, and other relevant data.
- Trained new chefs on menu items and kitchen procedures.
- Maintained accurate and up-to-date inventory records.
- Maintained accurate inventory records by using an inventory scanner to scan barcodes on products.
Lead Warehouse Associate
Crocs Warehouse
Aurora, Colorado
07.2007 - 12.2009
- Organized warehouse layout to maximize efficiency by creating designated areas for specific products.
- Processed customer orders quickly and accurately according to established timelines.
- Created detailed reports on daily activities, such as shipments received and sent out.
- Developed processes for training new staff members on safety protocols and proper use of equipment.
- Maintained compliance with OSHA regulations in regards to workplace safety standards.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Created reports detailing shipment information such as quantity received or shipped out, product availability.
- Organized warehouse shelves and racks for efficient retrieval during order fulfillment process.
- Maintained accurate records of all inventory movements including deliveries, receipts and shipments.
- Reported any damages or malfunctions of equipment immediately to supervisor and manager.
Education
Medical Assistant -
Parks College
Aurora, Colorado05-2005
High School Diploma -
West High School
Denver , Colorado05-2002
Skills
- Customer service
- Reporting and analysis
- Complaint Handling
- Software troubleshooting
- Client Relationship Building
- Proficient in teams, excel, Dash, Amadeus
- Salesforce expert
- Microsoft Excel
- Travel Planning
- Credit card payment processing
- Shipping and receiving understanding
- Critical Thinking
- Payment Processing
- Call Center Operations
- Technical Support
- Logging support tickets
Timeline
Customer Support & Services
Southwest Airlines
02.2012 - Current
Lead Warehouse Associate
Crocs Warehouse
07.2007 - 12.2009
Lead Cook
The Original Chubbys
01.2002 - 07.2011
Medical Assistant -
Parks College
High School Diploma -
West High School