Christina Gastelum
Covina,CA
Summary
Knowledgeable dispatcher with several years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling drivers, optimizing routes and prioritizing calls.
Overview
14
14
years of professional experience
Work History
Dispatcher
NAPA Auto Parts - Genuine Parts
El Monte, California
11.2022 - Current
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Ensured compliance with safety regulations and company policies.
- Leveraged GPS devices and computer programs to plan routes, update customers or advise drivers about upcoming issues.
Customer Service Cashier
Walmart
Covina, California
07.2018 - 06.2022
- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Resolved customer complaints in a professional manner.
- Assisted customers with locating merchandise within the store.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Verified that all coupons were valid prior to processing them into the system.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Complied with all health and safety regulations while performing job duties.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Adhered to company policies concerning returns, exchanges, refunds., including proper documentation completion.
- Collected credit card and cash payments to complete transactions for customer orders.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
Medical Assistant
Dr Tinicopa
Whittier, California
03.2011 - 10.2015
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
Education
High School Diploma -
Franklin Career College
Norwalk, CA06-2009
Skills
- Route Navigation
- Database Management
- Dispatch Coordination
- Driver communication
- Data Entry
- Delivery procedures
- Incident Reporting
- Training new hires
Timeline
Dispatcher
NAPA Auto Parts - Genuine Parts
11.2022 - Current
Customer Service Cashier
Walmart
07.2018 - 06.2022
Medical Assistant
Dr Tinicopa
03.2011 - 10.2015
High School Diploma -
Franklin Career College