Christina Godley
Vanceboro,United States
Summary
Assistant Manager with a solid four-year track record at West Marine Products Inc, excels in team leadership and conflict management. Proficient in overseeing inventory and sales, adept at strengthening vendor relations and enhancing team performance through strategic training and superior customer service. Poised to apply these competencies to drive innovation and operational efficiency in retail management.
Overview
18
18
years of professional experience
Work History
Assistant Manager
West Marine Products Inc
Washington
04.2019 - 10.2023
- Managed inventory with precision, reducing discrepancies and optimizing stock levels
- Fostered a team-oriented environment, boosting productivity and morale
- Streamlined inventory processes, enhancing accuracy and efficiency
- Elevated team performance, significantly boosting operational output
- Enhanced inventory tracking accuracy by implementing robust audit systems
- Refined audit strategies to ensure 100% inventory accuracy
- Eager to learn and adapt, committed to delivering high-quality results and meeting deadlines
- Focused on achieving targets efficiently, strives for excellence and productivity in professional settings
- Provides essential support to team members, fostering a collaborative environment and enhancing group success
- Enhanced team dynamics by providing ongoing support and fostering open communication
- Passionately engaged in continuous learning to enhance professional skills and effectiveness
- Mentors peers to elevate team capabilities and improve overall workflow efficiency
Team Leader/ Key Holder
Smithfield Chicken and Bbq
New Bern, NC
01.2010 - 06.2013
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Enhanced team productivity by implementing efficient task delegation and regular performance evaluations.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Developed risk management plans, minimizing potential project disruptions and ensuring timely delivery.
- Enhanced communication strategies, ensuring clear and timely information exchange within team and with clients.
- Developed and executed training programs that significantly improved team skills and morale.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Collected, arranged, and input information into database system.
- Evaluated customer needs and feedback to drive product and service improvements.
- Frequently inspected production area to verify proper equipment operation.
- Maintained database systems to track and analyze operational data.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Developed strong rapport with colleagues across departments, fostering teamwork that led to smooth operations.
- Streamlined the checkout process for faster service, leading to increased customer loyalty.
- Managed high volume sales periods effectively, ensuring prompt service during peak hours.
- Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Educated employees on register use, merchandising, and customer service.
- Checked merchandise multiple times during each shift and restocked products when stock ran low.
- Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
- Maintained stock to meet expected customer demand.
- Conducted regular audits of cash registers, identifying any discrepancies quickly and resolving them efficiently.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Lead Cashier
Taylor Oil Company
Washington
04.2005 - 10.2008
- Led team to achieve top sales regionally, enhancing customer satisfaction and efficiency
- Managed transactions with precision, ensuring accuracy in financial handling and records
- Trained new staff, fostering a collaborative and knowledgeable work environment
- Eagerly engaged with customers to ensure a positive shopping experience
- Oversaw precise transaction management to maintain accurate financial records
- Cultivated a team-oriented environment through comprehensive training of new employees
Education
N/A - Medical Assistant
Pamlico Community College
Grantsboro, NCGED -
Beaufort County Community College
Washington07.1998
Skills
- Customer Service
- Problem Solving
- Sales Management
- Team Leadership
- Inventory Management
- Employee Training
- Vendor Management
- Conflict Management
- Merchandising
- Loss Prevention
- Employee Scheduling
- Employee Payroll
- Store Auditing
Personal Information
- Age: 44
- Driving License: 00022367
Languages
English
Full Professional
Timeline
Assistant Manager
West Marine Products Inc
04.2019 - 10.2023
Team Leader/ Key Holder
Smithfield Chicken and Bbq
01.2010 - 06.2013
Lead Cashier
Taylor Oil Company
04.2005 - 10.2008
N/A - Medical Assistant
Pamlico Community College
GED -
Beaufort County Community College