Christina Gomez
Tucson,AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Scheduling Coordinator
Valley Ear Nose & Throat
01.2020 - Current
- Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Increased patient satisfaction through timely appointment scheduling and proactive management of wait times.
Sale Represenitive
Metro by T-Mobile
04.2016 - 09.2019
- Self-motivated, with strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
High School Diploma -
Tucson High Magnet School
Tucson, AZ05.2010
Skills
- Strong Work Ethic
- Data Entry
- Customer relations understanding
- Teamwork and Collaboration
- Attention to Detail
- Critical Thinking
- Skilled in [Software]
- Telephone Etiquette
- Customer service and support
- Referral Coordination
- Documentation skills
- Schedule organization
- Proficient in [Software]
- Problem-Solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Scheduling Coordinator
Valley Ear Nose & Throat
01.2020 - Current
Sale Represenitive
Metro by T-Mobile
04.2016 - 09.2019
High School Diploma -
Tucson High Magnet School
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