Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Gonzales

Pueblo ,CO

Summary

Dynamic Customer Service Representative with a proven track record at AT&T Mobility, excelling in complaint resolution and relationship building. Skilled in CRM documentation and adept at adapting to new systems, I consistently enhance customer satisfaction and loyalty through active listening and critical thinking. Committed to delivering exceptional service in fast-paced environments.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

AT&T Mobility
Pueblo, CO
07.2008 - 06.2025
  • Resolved customer inquiries efficiently, ensuring satisfaction and loyalty.
  • Assisted customers with account management and billing questions, providing accurate information.
  • Adapted quickly to new processes and systems for enhanced service delivery.
  • Documented customer interactions in CRM system, maintaining accurate records for follow-up.

Education

No Degree - Pharmacy

Pueblo Community College
Pueblo, CO

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Complaint handling
  • Microsoft Excel
  • Complaint resolution
  • Payment processing
  • Conflict resolution
  • Computer proficiency
  • Call center experience
  • Relationship building
  • Problem resolution
  • Customer relations
  • Professional telephone demeanor
  • Client relations
  • Call center operations
  • Microsoft outlook
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Appointment scheduling
  • Order processing
  • Documentation
  • Customer relationship management (CRM)
  • Prioritization
  • Live chat support
  • Filing
  • Sales expertise
  • Assertiveness

Timeline

Customer Service Representative

AT&T Mobility
07.2008 - 06.2025

No Degree - Pharmacy

Pueblo Community College