Christina Gorman
Customer Service Representative
Davenport,IA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Representative
AT&T
Davenport, IA
06.2019 - Current
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Effectively communicated with customers about account changes, billing inquiries, and current products or services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Alorica
Davenport, IA
06.2014 - 03.2019
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
West High School
Davenport, IA 08.2000 - 06.2004
Skills
Complaint resolution
Creative problem solving
Recordkeeping strengths
Professional telephone demeanor
Account management
Multi-line phone talent
Microsoft Office
Data entry
Typing
Strong analytical thinking
Timeline
Customer Service Representative
AT&T
06.2019 - Current
Customer Service Representative
Alorica
06.2014 - 03.2019
High School Diploma -
West High School
08.2000 - 06.2004