Summary
Overview
Work History
Education
Skills
Timeline
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CHRISTINA GUAJACA

Summary

PROFESSIONAL SUMMAR Y Dedicated the customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals. Ability to cross train between departments. Microsoft Excel and Powerpoint expertise. Customer Service/ Communications. Detailed Oriented Customer Service Schedule Coordination SKILLS Creative Thinking Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

11
11
years of professional experience

Work History

Gas Station Lead

Speedway Gas Station
04.2022 - 05.2023
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • Removed safety hazards, soiled items and trash from customer areas.
  • Determined customer needs by asking relevant questions and listening actively to responses.
  • Provides positive, personalized customer service by greeting each customer in a friendly manner, assisting with purchases, suggestively selling and making sure products are available for purchase
  • Responded to all customer inquiries thoroughly and professionally.

Ambassador

Amazon
04.2019 - 05.2021
  • Trained new associates on how to succeed in the company and within the pack department
  • Responsible for indirect roles such as “Waterspidering” (consistently providing inventory) for a group of 6 during our ten hour shift
  • Employee of the month
  • Frequently ranked 10 best time rate throughout the inbound department
  • Conducted individual audits to help assist the new hires whom where near the cut off mark for termination due to lack of meeting time and product processing requirement level.
  • Created, collected and recorded data on student progress to determine next steps for student success.

Seasonal Retail Associate

DD's Discount Store
01.2012 - 01.2016
  • Offered exceptional customer service to differentiate and promote the company brand Meet target set by the company in the stockroom as daily goals
  • Welcomed customers with a friendly greeting while actively striving to create customer focused shopping environment.

Sales Representative

Sparks Energy
01.2014 - 09.2015
  • Lead a team of canvassers offering PG&E customers the opportunity to register for the price protection program with Sparks Energy
  • Verified all new customer personal account registrations with proper customer privacy confidentiality rights in demonstrated in every aspect
  • Calculated new savings and kept records of these numbers to later use as reference Achieved highest regional new account registrations for 3 months straight

Assistant

Kirby Inc
03.2012 - 12.2013
  • Trained new recruits on demonstrations, sales tactics, and warranty information
  • Developed new sales pitch for new recruits utilize h until they can personalize one of their own that works for them
  • Organized daily morning meetings for team motivation gathering before assigning group work areas Processed credit applications for approval upon new hires first week of training
  • Managed team budget / expenses.

Education

Criminal Justice

American River College
Sacramento, CA
06.2026

Skills

  • Error Identification
  • Cash Register Balancing
  • Critical Thinking
  • FIFO Stocking
  • Safe Work Practices

Timeline

Gas Station Lead

Speedway Gas Station
04.2022 - 05.2023

Ambassador

Amazon
04.2019 - 05.2021

Sales Representative

Sparks Energy
01.2014 - 09.2015

Assistant

Kirby Inc
03.2012 - 12.2013

Seasonal Retail Associate

DD's Discount Store
01.2012 - 01.2016

Criminal Justice

American River College

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CHRISTINA GUAJACA