Christina Guatemala
Forest Lane Pediatrics
Dallas,USA
1
Certification
13
years of professional experience
Detail-oriented Medical Records Specialist with expertise in collecting and verifying patient demographics and insurance information. Skilled in applying medical terminology and classifying diagnostic procedures, treatments, and medications. Committed to ensuring accuracy of medical records while utilizing ICD-10, CPT, and HCPCS codes to enhance reimbursement processes.
Work History
Front Desk Medical Assistant
7 Months- Facilitated patient scheduling efficiently
- Verified insurance details for patient accounts
- Managed phone communication with professionalism to enhance patient experience
- Collaborated with staff to ensure smooth operations
- Closed claims accurately using ICD-10 and CPT codes
Quality Assurance Assistant (Contract position)
2 Years 4 Months- Assisted with queuing documentation processes at the facility.
- Reviewed nurses documentation to ensure compliance with patient care and billing regulations.
Dallas County Tax Assessor Collector
3 Years 6 Months- Processed and verified documents, records, payments, and receipts to ensure accuracy and compliance.
- Researches, locates, pulls and prepares a variety of documents, and records.
- Collects, inputs, updates and reconciles data, funds or inventory and maintains filing/storage of documents and supplies.
- Resolved customer inquiries and issues to enhance service satisfaction.
- Collected, updated, and reconciled data and funds while maintaining organized filing and storage systems.
- Executed various administrative tasks to support team operations.
Customer Care Center Associate
2 Years 6 Months- Administered customer support via phone, ensuring clear communication with Service Advisors.
- Provide product information and guidance to customers.
- Provide administrative support to customers via phone and communicate consistently with Service Advisors.
- Maintained precise records of customer interactions to support service continuity.
- Coordinated vehicle service appointments for customers.
Administrative Assistant
2 Years 8 Months- Coordinated service appointments and maintained calendars to ensure efficient scheduling.
- Answered phones and greeted customers, providing friendly and professional service.
- Performing data entry
- Preparing communications such as memos, emails, and invoices or reports.
- Executed data entry tasks accurately and efficiently in database system.
- Collected and distributed mail daily, ensuring timely communication within the office.
- Prepared communications, including memos, emails, and invoices, to facilitate effective information dissemination.
Education
Certificate Program - Medical Billing & Coding
Associate of Applied Science - Cyber Security
Highschool Diploma
Skills
Patient registration
Medical billing
Healthcare administration
HIPAA compliance
Insurance verification
Patient scheduling
Independent project management
Deadline-oriented
Independent multitasking
Task prioritization
Problem-solving
Certification
American Academy of Professional Coders (AAPC), Certified Professional Coder – Apprentice, Completed - November 2025
Timeline
Front Desk Medical Assistant
Forest Lane Pediatrics
02.2026 - CurrentRead More
Quality Assurance Assistant (Contract position)
Health Care Services
09.2023 - 01.2026Read More
Dallas County Tax Assessor Collector
Dallas County Tax Office
04.2019 - 10.2022Read More
Customer Care Center Associate
Sewell Automotive
08.2016 - 02.2019Read More
Administrative Assistant
Espresso RMI Services
11.2013 - 07.2016Read More
Bryan Adams Highschool
Highschool Diploma
Read More
Richland College
Associate of Applied Science from Cyber Security
Read More
Auburn University
Certificate Program from Medical Billing & Coding
Read More