Christina Gurley
Huntsville,AL
Summary
Proven leader with a track record of enhancing customer satisfaction and staff retention at The Juicy Seafood. Skilled in team leadership and complex problem-solving, adept at fostering a collaborative environment and implementing effective training methods. Excelled in maintaining high service standards, contributing to significant operational improvements.
Overview
10
10
years of professional experience
Work History
Lead Server Trainer
The Juicy Seafood
03.2022 - Current
- Increased staff retention through effective communication and fostering a positive work environment.
- Maintained up-to-date knowledge on industry trends and best practices in order to continually update training methods.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Enhanced customer satisfaction by providing exceptional service and anticipating guest needs.
- Addressed guest concerns promptly, maintaining high levels of customer satisfaction despite any issues that arose during their visit.
- Promoted a culture of teamwork by facilitating collaboration among restaurant staff members.
Opening Manager
Venice Pizza
02.2021 - 03.2022
- Maintained open lines of communication between team members, fostering a collaborative work environment conducive to problemsolving.
- Mentored new employees through on-the-job training sessions tailored to their individual learning styles.
- Managed inventory efficiently, maintaining optimal stock levels for smooth daily operations.
- Monitored facility maintenance needs, liaising with external contractors when necessary to keep premises clean, functional, and visually appealing at all times.
- Implementing quality control measures ensured consistent service standards across all aspects of the business during opening hours.
- Collaborated with other managers to devise strategies aimed at increasing sales revenue during early operational hours.
- Coordinated with vendors to ensure timely deliveries and resolve any discrepancies or issues.
- Enhanced customer satisfaction by ensuring a welcoming atmosphere and addressing concerns promptly.
- Opened doors on time, greeted patrons and offered assistance with locating needed items.
Server
Panda Chinese and Japanese
08.2014 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Education
General Studies
Calhoun Community College
Huntsville, ALAdvanced Diploma - Computer Science
New Century Technology High School
Huntsville05.2012
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Customer Service
- Computer Skills
- Organizational Skills
Timeline
Lead Server Trainer
The Juicy Seafood
03.2022 - Current
Opening Manager
Venice Pizza
02.2021 - 03.2022
Server
Panda Chinese and Japanese
08.2014 - 01.2020
General Studies
Calhoun Community College
Advanced Diploma - Computer Science
New Century Technology High School