Summary
Overview
Work History
Education
Skills
Timeline
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Christina Hanks

Dallas,TX

Summary

Experienced Customer Experience Associate with a passion for delivering exceptional service and supporting mission-driven initiatives. Eager to contribute to a dynamic, female-founded company focused on empowering women+ with financial confidence and peace. Skilled in thriving in fast-paced environments, dedicated to enhancing customer satisfaction and fostering trust. Committed to driving impactful growth and transformation within a women-led team at Dow Janes.

Overview

5
5
years of professional experience

Work History

Founder and Lead Coach

Christina Hanks Coaching Services
Remote
12.2022 - 06.2024
  • Developed and executed strategies to drive revenue and support growth
  • Guided clients in setting and achieving goals while honoring their autonomy and individuality.
  • Collaborated to define goals and steps with compassion and creativity.
  • Provided expert advice by listening to client stories and asking insightful questions.
  • Created personalized coaching plans based on individual client needs.
  • Maintained professionalism and calm while delivering exceptional service, even in challenging situations.
  • Built authentic relationships by offering tailored attention and encouraging progress.

Senior Recovery Coach & Care Team Manager

Tempest
05.2021 - 01.2022
  • Provided 1:1 coaching and led large group calls (100+ people) while actively listening to client needs.
  • Produced relevant content by gathering information from staff and updating on organizational activities.
  • Resolved customer issues and answered product questions through engaging conversations.
  • Enhanced customer satisfaction with knowledgeable and friendly service.
  • Maintained detailed records of customer interactions and transactions.
  • Presented valuable service/product information to support customer decision-making.
  • Mentored junior team members and managed employee relationships.
  • Created and edited marketing content for various platforms.
  • Oversaw and mentored other coaches, conducting regular performance reviews and setting priorities.

Customer Experience, Senior Recovery Coach

Tempest
Dallas, TX
05.2019 - 05.2021
  • Elevate customer satisfaction by serving as the initial contact for Tempest customers, setting a positive tone from the beginning.
  • Displayed exceptional attention to detail while effectively managing multiple support channels, prioritizing customer needs, and utilizing troubleshooting and problem-solving skills to exceed expectations through empathetic and personalized interactions, resulting in enhanced members' personal journeys.
  • Engage with customers and prospects via email, Helpdesk, Salesforce, and live interactions to support the company's mission, growth, and sales objectives.
  • Taught and sold Tempest content through live interactions during 1:1 coaching sessions, group facilitation, while also helping create, organize, and sell new content and resources.

Education

Bachelor of Arts - Religion

The Criswell College
Dallas, TX
05.2008

Skills

  • Customer Service Focus: Dedicated to exceptional service and resolving all customer inquiries
  • Results-Driven: Committed to exceeding goals and delivering outstanding results
  • Effective Communication: Skilled in both voice and written communication, building genuine connections
  • Enthusiasm and Approachability: Uplifting and approachable with a passion for connecting with people
  • Growth Orientation: Driven to achieve goals and close sales effectively
  • Feedback Analysis: Adept at identifying and escalating key customer issues
  • Experience Creation: Focused on delivering positive and memorable customer experiences
  • Adaptability: Thrives in a fast-paced, dynamic environment
  • Work Culture Preference: Values direct feedback, high expectations, and strong teamwork

Timeline

Founder and Lead Coach

Christina Hanks Coaching Services
12.2022 - 06.2024

Senior Recovery Coach & Care Team Manager

Tempest
05.2021 - 01.2022

Customer Experience, Senior Recovery Coach

Tempest
05.2019 - 05.2021

Bachelor of Arts - Religion

The Criswell College

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