Christina Harrison
Princeton,TX
Summary
Versatile Operations Supervisor with a strong track record of streamlining processes and enhancing team productivity. Skilled in high-volume hiring and training, contributing to a knowledgeable sales floor, and adept at optimizing visual merchandising to drive customer engagement.
Overview
18
18
years of professional experience
Work History
Merchandise Supervisor
Khols
Plano, TX
11.2017 - Current
- Lead high-volume interviewing and hiring for both seasonal and core roles to keep the sales floor fully staffed and organized.
- Train and mentor associates on product features and customer service standards to build a more knowledgeable floor team.
- Design and update visual merchandising displays based on current sales trends to grab customer attention and feature top products.
- Organize sales floor layouts to improve product flow, making it easier and faster for customers to find what they need.
- Manage stock accuracy and ordering by running regular department audits, submitting weekly purchase orders, and adjusting inventory levels based on what was selling.
Operations Supervisor
Kohl’s
Plano, TX
10.2014 - Current
- Facilitated accurate and efficient processing of inbound and outbound shipments through effective management of associate teams and inventory workflows.
- Reviewed ongoing operations and developed initiatives that enhanced process effectiveness.
- Implemented regulatory and company compliance measures to enhance workplace and employee safety and readiness.
- Verified documentation accuracy, ensuring compliance with regulatory and company standards.
- Trained and motivated employees, fostering a culture of productivity and teamwork.
Assistant Store Manager
Family Dollar Store Inc.
Garland, TX
08.2011 - 09.2014
- Optimized daily store operations by managing shift schedules, directing tasks, and auditing opening/closing procedures to maximize efficiency and maintain service coverage.
- Elevated customer service excellence through proactive monitoring of team interactions, resolving complex customer complaints, and ensuring accurate communication of store policies.
- Facilitated recruitment, onboarding, and talent development by conducting candidate interviews, mentoring new hires, and coaching on upselling, cross-selling, and customer engagement.
- Oversaw accurate inventory counts and designed high-traffic visual displays to actively promote key sales lines and seasonal merchandise.
- Cultivated an engaged workforce through strategic planning and professional development initiatives, enhancing store productivity.
Shift Leader
Race Trac
Plano, TX
06.2008 - 03.2011
- Led and trained production team, providing daily guidance to help team members achieve individual output targets.
- Set up, calibrated, and troubleshot machinery to keep production levels steady, analyzing equipment breakdowns fast to minimize downtime.
- Managed detailed shift logs and maintained clean workspaces to track production numbers, spoilage, and maintenance needs while preventing safety hazards.
- Collaborated with internal teams to ensure seamless materials handling, production, and shipping, preventing operational bottlenecks.
- Ran weekly inventory counts and routine quality checks on incoming materials to quickly fix discrepancies and ensure everything met strict product specs.
Skills
- Inventory management
- Visual merchandising
- Sales floor organization
- Operations oversight
- Employee training
- Team leadership
- Problem resolution
- Time management
- Customer service management
Timeline
Merchandise Supervisor
Khols
11.2017 - Current
Operations Supervisor
Kohl’s
10.2014 - Current
Assistant Store Manager
Family Dollar Store Inc.
08.2011 - 09.2014
Shift Leader
Race Trac
06.2008 - 03.2011