Jessica McElrath
Pendleton,OR
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
30
30
years of professional experience
Work History
Merchandise Supervisor
Arrowhead Travel Plaza
Pendleton, Oregon
01.2017 - Current
- Supervised daily merchandise operations and maintained stock levels for customer satisfaction.
- Trained staff on product knowledge and effective merchandising techniques for optimal sales.
- Implemented visual merchandising strategies to enhance product presentation in retail areas.
- Coordinated inventory management to ensure accurate stock rotation and minimize losses.
- Collaborated with vendors to negotiate product selection and pricing for diverse offerings.
- Conducted regular audits of merchandise displays to ensure compliance with company standards.
- Resolved customer inquiries and complaints to maintain a positive shopping environment.
- Resolved customer complaints related to product availability or quality issues promptly and professionally.
Merchandise Assistant
Arrowhead Travel Plaza
Pendleton, Oregon
02.2013 - 01.2017
- Coordinated with vendors to order and track merchandise shipments.
- Coordinated with suppliers to ensure timely delivery of merchandise.
- Assisted in managing merchandise inventory and ensuring product availability.
- Organized merchandise displays to enhance customer engagement and experience.
- Maintained cleanliness and organization of merchandise storage areas for efficiency.
- Maintained accurate records of incoming and outgoing shipments.
- Researched competitive pricing strategies and recommended changes when necessary.
- Analyzed sales data to forecast future trends in demand for particular products or categories of products.
Cashier
Arrowhead Travel Plaza
Pendleton, Oregon
09.2009 - 02.2013
- Handled cash, credit, and debit transactions accurately and securely.
- Processed customer transactions efficiently using point-of-sale systems.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained a clean and organized checkout area for optimal customer experience.
- Assisted customers with product inquiries and provided recommendations.
- Trained new cashiers on procedures and customer service standards.
Shift Supervisor
Subway
Pendleton, Oregon
08.2007 - 11.2009
- Supervised team to ensure efficient food preparation and service.
- Trained new employees on operational procedures and customer service standards.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Monitored cleanliness of work areas and equipment for safety standards.
- Assigned tasks to team members based on their strengths and skill sets.
- Assisted upper management with daily operations to meet standards of service and quality.
- Conducted weekly inventory of supplies, equipment, and food items.
Waitress
3 Cazadores
Pendleton, Oregon
08.2007 - 02.2008
- Managed multiple tables while ensuring timely food and drink delivery.
- Provided attentive service to guests in a busy restaurant environment.
- Collaborated with kitchen staff to ensure accurate order preparation.
- Maintained cleanliness of dining area and adhered to sanitation standards.
- Processed payments accurately using point-of-sale systems.
- Developed positive relationships with regular customers through friendly conversation.
Crew Member
Wendys Fast Food
Pendleton, Oregon
04.2005 - 01.2006
- Prepared and cooked food items following safety and quality standards.
- Operated cash register and processed customer transactions accurately.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Collaborated with team members to deliver timely service during peak hours.
- Followed food safety protocols to prevent contamination and ensure quality.
- Stocked supplies and organized inventory to support daily operations.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food promptly to enhance overall customer satisfaction. for positive guest experiences.
Dish washer/Restaurant Waitress
Wee Bito Heather
Milton Freewater, OR
01.1997 - 03.2002
- Operated dishwashing machines to deliver timely service during peak hours.
- Maintained cleanliness of dishes, utensils, and kitchen equipment throughout shifts.
- Assisted kitchen staff by organizing and restocking clean dishes and cookware.
- Sanitized surfaces after each use following standard sanitation practices.
- Restocked kitchen areas with essential items to support smooth kitchen operations.
- Assisted in preparing salads and desserts when requested by chefs or supervisors.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
- Attended to guests' needs promptly, enhancing overall satisfaction during their dining experience.
- Monitored inventory levels of all products used in restaurant operations.
Skills
- Inventory management
- Inventory control
- Category management
- Vendor negotiation
- Team leadership
- Self-motivation
Timeline
Merchandise Supervisor
Arrowhead Travel Plaza
01.2017 - Current
Merchandise Assistant
Arrowhead Travel Plaza
02.2013 - 01.2017
Cashier
Arrowhead Travel Plaza
09.2009 - 02.2013
Shift Supervisor
Subway
08.2007 - 11.2009
Waitress
3 Cazadores
08.2007 - 02.2008
Crew Member
Wendys Fast Food
04.2005 - 01.2006
Dish washer/Restaurant Waitress
Wee Bito Heather
01.1997 - 03.2002