Summary
Overview
Work History
Education
Skills
Timeline
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Christina Hembree

Raymore,MO

Summary

Responsible Receivables Management Coordinator looking for a position with increased responsibility. Proficient in many products, compliance requirements and payment schedules. Accurate in processing payments and efficient in completing daily tasks in fast-paced environments.

Overview

21
21
years of professional experience

Work History

Receivables Management Coordinator

DEMDACO
Leawood, Kansas
12.2002 - Current
  • Processed payments and applied to customer balances.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Negotiated to collect balance in full.
  • Counseled debtors on payment options and arranged installment agreements.
  • Achieved performance goals on consistent basis.
  • Monitored accounts for compliance with established payment plans and flagged non-compliances.
  • Researched accounts and completed due diligence to resolve collection problems.
  • Managed post-petition payments for bankruptcy cases and worked with legal departments to determine appropriate proceedings.
  • Created documents for court such as affidavits, modifications and other agreements.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Submitted cash and check deposits and generated cash receipts to record money received.
  • Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
  • Entered figures using 10-key calculator to compute data quickly.
  • Files and maintains resale tax certificate's that are required for all customer's in the United States.
  • Responded to customer concerns and questions on daily basis.
  • Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
  • Verified vendor accounts by reconciling monthly statements and related transactions.
  • Researches and verifies refund check processing via check and credit card.
  • Works with Amazon Pay and PayPal to insure customers are refunded the proper funds when cancelling or returning an order.

Education

No Degree -

MCC - Longview College
Lees Summit, MO

No Degree -

Johnson County Community College
Overland Park, KS

High School Diploma -

Raymore-Peculiar Sr. High School
Peculiar, MO
05.1995

Skills

  • Account Monitoring
  • Problem Investigations
  • Updating Customer Accounts
  • Negotiation and Resolution
  • Problem Identification
  • Damage Claims
  • Managing Delinquent Accounts
  • Analytical and Critical Thinking
  • Payment Scheduling
  • AR Aging Reports
  • Database Maintenance
  • Account Adjustment
  • Account Resolutions
  • Organizational Skills
  • Customer Account Review

Timeline

Receivables Management Coordinator

DEMDACO
12.2002 - Current

No Degree -

MCC - Longview College

No Degree -

Johnson County Community College

High School Diploma -

Raymore-Peculiar Sr. High School

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Christina Hembree