Christina Henderson
Fort Worth,TX
Summary
Resourceful Assistant Manager known for high productivity and efficient task completion. Specialized skills include team leadership, operational management, and customer service excellence. Excel in communication, problem-solving, and time management, ensuring smooth operations and positive team dynamics.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Goody Goody LLC
Irving
09.2023 - Current
- Receives and processes all deliveries including paperwork
- Managed phone calls and three distinct delivery systems seamlessly.
- Develop and maintain solid product knowledge in order to best help customers with selections
- Assist in the development and implementation of customer loyalty programs to increase customer retention and repeat business
- Utilized SPIRITS pos software for sales tracking, inventory control, and order management, improving stock accuracy.
- Performed administrative tasks such as filing paperwork or updating records.
- Balances sales, reconciles cash and makes bank deposits to facilitate opening and closing duties.
Cocktail Waitress
Independent Contractor
Dallas
12.2020 - 05.2023
- Assisted customers in ordering and serving beverages as well as bottle service
- Developed and maintained positive relationships with customers to ensure their satisfaction and encourage repeat business
- Upsell and promote high-end liquor and specialty cocktails to enhance customer experience and increase sales revenue
- Assisted customers in ordering and serving beverages as well as bottle service
- Collaborated with team members to ensure smooth operations
- Ensured accurate and timely processing of customer payments
- Maintained a clean and organized work area
Bartender
TGI Fridays
Arlington
09.2015 - 11.2020
- Checked IDs for age verification to sale alcohol
- Handled guest complaints promptly, contacting management with escalated issues
- Managed POS system, including putting in orders, drinks, running tabs, and payouts
- Demonstrated ability to manage multiple tasks while remaining calm and efficient
- Clear understanding of menu items to answer patron questions and concerns
- Utilized fresh ingredients to prepare craft cocktails per our menus specifications
- Ensure the bar area is clean and well-stocked at all times, including restocking supplies and monitoring inventory levels to minimize waste and ensure efficient service
Education
High School Diploma -
Lamar High School
Arlington, Texas06.2015
Skills
- Team Leadership & Development
- Customer Service Excellence
- Inventory Management & Stock Control
- Cash Management
- Conflict Resolution & Problem Solving
- Retail Operations Management
- Scheduling & Staff Training
- POS Software Proficiency
References
- Camille Allen, TGI Fridays, 4692796214
- Randi Loony, Goody Goody, 8178914800
Timeline
Assistant Manager
Goody Goody LLC
09.2023 - Current
Cocktail Waitress
Independent Contractor
12.2020 - 05.2023
Bartender
TGI Fridays
09.2015 - 11.2020
High School Diploma -
Lamar High School
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