Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Hennen

Prior Lake,MN

Summary

Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Shift Lead

Walgreens Store #5634
04.2022 - Current
  • Completed store opening and closing procedures and balanced tills.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Certified Pharmacy Technician/Designated Hitter

Walgreens Store #5634
04.2022 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Collected co-payments or full payments from customers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.

Part Time Pharmacy Technician

Hy-Vee Pharmacy
09.2021 - 04.2022
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Entered and processed patients' prescriptions into internal system.
  • Collected co-payments or full payments from customers.


Service Manager

Hy-Vee Store
08.2021 - 04.2022
  • Supervised successful team of 5-20 team members
  • Allocated daily tasks to employees and monitored activity and task completion
  • Managed daily work schedules and assignments, boosting efficiency and enhancing operations
  • Resolved customer complaints in professional and timely manner.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Monitored service staff performance and provided feedback for improvement.
  • Coordinated with other departments to maintain streamlined and productive workflow.

Certified Pharmacy Technician/Designated Hitter

Walgreens Store #5325
10.2018 - 07.2021
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Reviewed and verified customer information and insurance provider information.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.
  • Collected co-payments or full payments from customers.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.

Shift Lead

Walgreens Store #5325
10.2016 - 07.2021
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Education

Bachelor of Arts - Music/Theology

Saint Mary's University of Minnesota
Winona, MN
05.2002

Skills

  • Motivational Leadership
  • Scheduling and Coordinating
  • Collaborate Cross-Functionally
  • Pharmaceutical Preparation
  • Safety Protocols and Risk Management
  • Insurance Claim Processing Software
  • Customer Identification Checks
  • HIPAA
  • Ordering and Stocking Medications

Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Shift Lead

Walgreens Store #5634
04.2022 - Current

Certified Pharmacy Technician/Designated Hitter

Walgreens Store #5634
04.2022 - Current

Part Time Pharmacy Technician

Hy-Vee Pharmacy
09.2021 - 04.2022

Service Manager

Hy-Vee Store
08.2021 - 04.2022

Certified Pharmacy Technician/Designated Hitter

Walgreens Store #5325
10.2018 - 07.2021

Shift Lead

Walgreens Store #5325
10.2016 - 07.2021

Bachelor of Arts - Music/Theology

Saint Mary's University of Minnesota

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Christina Hennen