Christina Hernandez
San Antonio
Summary
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
8
8
years of professional experience
Work History
PSR - Patient Service Representative
The Center for Health Care Services
San Antonio
06.2024 - Current
- Verifies demographics and insurance information to register patients in the computer system.
- Accepts copays
- Verify charts needed for following business day.
- Ensured all necessary paperwork was completed prior to patient visits.
- Coordinates with clinical staff to manage patient flow, reducing wait times, and improving satisfaction.
- Assisted with scheduling nurse follow-up appointments according to provider recommendations.
CSR - Customer Service Representative
The Center for Health Care Services
San Antonio
09.2022 - 06.2024
- Assists consumers and clinic staff in scheduling appointments
- Frequently explain the enrollment process for consumers looking to establish care for either themselves, a family member, or a child
- Will also relay messages to clinic staff regarding the consumers needs such as canceling apts, requesting medication refills, following up on documents etc
Phone Operator
Gastroenterolofy consultants of San Antonio
San Antonio
11.2020 - 09.2022
- Dispatch incoming calls to correct representative/departments
- Accept medication refill requests
- Scan incoming documents for patients medical records
- Maintain a favorable call handle time
- Front desk receptionist, mail pickup/drop off, also required to make monthly lunch schedules
- Check weekly biopsy reports were processed correctly
Sales Clerk/Cashier
USPS
San Antonio
10.2016 - 05.2020
- Set up equipment we may foresee to use for outgoing mail
- Label everything ready for dispatch
- I am also responsible for helping Customers as they walk in with any postal shipping/products they may need
- Sell P.O
- Boxes
Education
General Studies -
G.W Brackenridge High School
San Antonio, TX06.2008
Skills
- Customer service
- Detail orientation
- Time management
- Computer literacy
- Communication skills
Timeline
PSR - Patient Service Representative
The Center for Health Care Services
06.2024 - Current
CSR - Customer Service Representative
The Center for Health Care Services
09.2022 - 06.2024
Phone Operator
Gastroenterolofy consultants of San Antonio
11.2020 - 09.2022
Sales Clerk/Cashier
USPS
10.2016 - 05.2020
General Studies -
G.W Brackenridge High School
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