CHRISTINA HERNANDEZ
Lynwood
Summary
Customer Relations and Data Entry Specialists-Strategic and detail-driven professional with a dual expertise in healthcare operations and high-touch customer service. Efficiently manages the lifecycle of order processing, inventory logistics, and patient interactions. A collaborative bilingual communicator English/Spanish. Skilled in CRM optimization, medical billing and coding , and HIPAA-compliant data management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Memorial Hospital of Gardena
Gardena, CA
02.2025 - 04.2025
- Processed patient registrations by collecting demographic data, verifying insurance eligibility, and updating medical records accurately to support seamless patient experiences
- Delivered front-line customer support by managing incoming calls, directing inquiries, and efficiently resolving patient concerns to enhance service satisfaction
- Maintained compliance with HIPAA regulations while handling confidential patient information within secure systems
- Coordinated patient intake workflows to ensure timely service delivery, contributing to improved patient satisfaction outcomes
- Managed payment collection processes including copayments, outstanding balances, billing-related inquiries
Merchandising Coordinator
TJ Maxx
Cerritos, CA
09.2022 - 02.2025
- Delivered high-quality customer service through direct engagement, issue resolution, consistent communication with customers
- Coordinated inventory activities, enhancing stock replenishment, executing merchandising standards, and improving inventory accuracy
- Collaborated with management teams to implement shrink reduction strategies, improve operational efficiency
- Trained associates on merchandising standards and operational procedures, enhancing customer service practices
- Supported store operations by organizing workflows, reporting performance metrics, and optimizing processes
Sales Associate
Old Navy
Downey, CA
09.2016 - 08.2018
- Delivered customer-focused service by assisting customers with product selection, promotions, and purchase decisions to enhance satisfaction
- Supported inventory management through restocking and merchandising to ensure organized sales floor and optimal product availability
- Processed transactions accurately including cash handling, credit card processing, application support
- Communicated promotional campaigns effectively to drive sales performance and engage customers
- Maintained store presentation standards to enhance overall shopping experience
Education
High School Diploma - undefined
Lynwood Adult School
Lynwood, CA01.2020
Skills
- Patient Registration
- Patient Data Management
- Insurance Verification
- Microsoft Excel
- Microsoft Word
- Medical terminology
- EMR
- Database search and data entry skills
- CRM system
- ERP systems
Certification
- Medical Billing and Coding Certification – 2025
- CPR / First Aid / AED Certification – 2024
Timeline
Patient Access Representative
Memorial Hospital of Gardena
02.2025 - 04.2025
Merchandising Coordinator
TJ Maxx
09.2022 - 02.2025
Sales Associate
Old Navy
09.2016 - 08.2018
High School Diploma - undefined
Lynwood Adult School