Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Open To Work
Hi, I’m

Christina Hicks

Gilbert,AZ

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Customer Support SpecialistPatient SpecialistHealthcare ManagerUtilization Management Supervisor

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Gilbert, AZ, US
Open to relocation: No

Salary Range

$50000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time off

Summary

Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.

Overview

19
years of professional experience

Work History

One Medical
Tempe, AZ

Customer Support Specialist
02.2025 - Current

Job overview

  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Collaborated with team members to enhance service delivery and improve customer satisfaction rates.
  • Utilized PMS system to track interactions, ensuring accurate documentation of customer issues and resolutions.
  • Assisted with training for onboarding new staff, fostering a knowledgeable support environment.

Pillar Child Development

Patient Specialist
01.2022 - 01.2024

Job overview

  • Conduct calls with patients for scheduling of beneficiary ongoing care.
  • Process intake evaluation forms including insurance verifications to verify beneficiary coverage.
  • Manage accounts payable with patients.

Rover

Animal Services Provider
01.2018 - 01.2022

Job overview

  • Provided excellent pet care services including dog walking, pet feeding, and outside play time to improve dog physical and mental well-being.

United Health Care

Claims Appeals and Grievances Auditor
01.2017 - 01.2018

Job overview

  • Analyzed claims in 5+ systems to identify claim anomalies and errors for quality assurance.
  • Created process flow charts to streamline workflow and improve efficiency.
  • Reported on quality of processes and procedures across various tools and systems.
  • Created data reports to identify errors/trends and send to senior leadership and develop ways to improve overall quality.

United Health Care

Utilization Management Letter Supervisor
01.2016 - 01.2017

Job overview

  • Managed a team of 15+ letter processors for Tricare Military and Veterans Contract.
  • Assisted in letter rewrite to update letters to beneficiaries and providers following government guidelines.
  • Assisted in implementation of government insurance systems with over 1000+ individual military profiles and claims.

United Health Care

Utilization Management Team Lead
01.2013 - 01.2016

Job overview

  • Developed open report for escalation teams to identify errors in processing time and ensure accurate recording of claims.
  • Managed a team of 20+ data analysts that processed claims for Tricare Military and Veterans Contract.
  • Improved quality of team and productivity efficiency by over 15% across the team.
  • Assisted in implementation of government insurance systems with over 1000+ individual military profiles and claims.

TriWest Healthcare Alliance

Beneficiary Team Lead
01.2007 - 01.2013

Job overview

  • Maintained URAC Certification.
  • Analyzed nightly report of claims authorization forms and reported on any errors.
  • Worked directly with the technical department to correct errors in military treatment facility claim forms that resulted in contractual deadline success.
  • Initiated training program to increase employee production through the creation of quick key strategy classes, review documentation, and onsite training production time was minimized to three minutes per authorization while increasing accuracy.

Education

Peoria High School

HIGH SCHOOL DIPLOMA
01-2007

Skills

  • Healthcare
  • Quality Assurance
  • Report Analysis
  • Complaint handling
  • Process Improvement
  • Communication
  • Computer Proficient: Excel, Office, Medical Systems
  • Problem-solving
  • Customer relationship management (CRM)
  • CRM software
  • Attention to Detail
  • Problem-Solving
  • Data Auditing
  • Employee Training and Mentoring
  • Data Governance Management
  • Customer Satisfaction
  • Government Contracts and Deadlines

Timeline

Customer Support Specialist

One Medical
02.2025 - Current

Patient Specialist

Pillar Child Development
01.2022 - 01.2024

Animal Services Provider

Rover
01.2018 - 01.2022

Claims Appeals and Grievances Auditor

United Health Care
01.2017 - 01.2018

Utilization Management Letter Supervisor

United Health Care
01.2016 - 01.2017

Utilization Management Team Lead

United Health Care
01.2013 - 01.2016

Beneficiary Team Lead

TriWest Healthcare Alliance
01.2007 - 01.2013

Peoria High School

HIGH SCHOOL DIPLOMA

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Christina Hicks