Summary
Overview
Work History
Education
Skills
Timeline
Generic

Christina Horton

Cedar Hill,MO

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

20
20
years of professional experience

Work History

Billing

St. Louis Eye Clinic
03.2021 - 03.2024
  • Enhanced customer relations through prompt resolution of billing inquiries and disputes.
  • Improved billing accuracy by meticulously reviewing and verifying patient insurance information.
  • Maintained accurate client records, ensuring proper billing and payment tracking.
  • Supported customer inquiries regarding their billing statements, resolving issues promptly.
  • Handled financial transactions accurately, fostering trust among patients regarding billing practices.
  • Entered patient information into payment system accurately for billing purposes.
  • Managed insurance verifications to ensure accurate billing and timely reimbursements.

Daycare Teacher

ABC Preschool of Arnold
06.2018 - 03.2021
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child's progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
  • Enhanced children''s emotional development through empathetic communication and active listening techniques.
  • Increased daycare students'' social skills by incorporating group activities and cooperative play into daily routines.
  • Implemented creative art projects to encourage self-expression and fine motor skill development among young children.
  • Maintained open lines of communication with other staff members regarding any concerns or updates on individual students'' progress.

Daycare Teacher

ABC Preschool of Arnold
08.2016 - 06.2017
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child's progress and needs.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.
  • Engaged with children on individual basis to build positive relationships and promote learning.
  • Guided students through daily routines, instilling a sense of responsibility and independence within each child.
  • Promoted language acquisition in young learners with engaging storytelling, songs, and word games.
  • Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.

Drive-Thru Cashier

Dairy Queen Grill & Chill
05.2012 - 04.2015
  • Maintained clean, tidy and orderly work station to uphold company standards.
  • Assisted customers with menu items and accurate order fulfillment.
  • Managed cash transactions for a high-volume drive-thru, maintaining accuracy and efficiency.
  • Demonstrated excellent customer service skills to increase customer satisfaction.
  • Developed strong communication skills while interacting with diverse clientele daily.
  • Established effective rapport with returning customers, fostering a welcoming environment at the drive-thru window.
  • Cross-trained in other areas of restaurant to provide additional support during busy periods.
  • Followed company policies and procedures regarding cash handling.
  • Streamlined order-taking processes to improve overall speed of service for customers.
  • Assisted in training new drive-thru staff members, ensuring proper procedures were followed consistently.
  • Monitored customer orders to confirm accuracy in preparation and delivery.
  • Collaborated with fellow team members to ensure smooth workflows and exceptional customer experiences during all shifts worked.
  • Adhered to all company policies regarding cash handling, food safety procedures, and workplace conduct expectations consistently throughout employment tenure.
  • Supported store management by performing inventory checks and restocking items as needed throughout shifts.
  • Demonstrated adaptability by adjusting to rapidly changing situations during busy hours, providing top-notch service in spite of any challenges faced.
  • Interacted professionally through clear communication with customers to promote positive patron experiences.
  • Recognized for excellent customer interactions due to ability to quickly assess individual needs while maintaining a positive attitude even under stressful conditions.

Manger/Helper

Cherry Hill Photo
03.2012 - 12.2012
  • Maintained a clean and organized workspace, reducing accidents and increasing overall productivity.
  • Cleaned and straightened work areas to maximize productivity and safety.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Cashier

Gordmans
08.2011 - 12.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.

Haunt Actor

Halloween Productions/Scarefest/Creepyworld
09.2006 - 10.2011
  • Provided support to fellow haunt actors through constructive feedback and encouragement, fostering a positive work atmosphere.
  • Worked effectively under low-light conditions while maintaining strong stage presence and delivering convincing performances.
  • Maintained high energy levels throughout long hours of performing, ensuring a consistent quality of experience for all guests.
  • Worked with various special effects, fog, strobes and loud sounds.

Cashier/Shipping and Receiving Manager

Dickey Bub Farm & Home
10.2005 - 01.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Optimized warehouse layout for efficient product flow from receiving to shipping areas, minimizing wasted time in transit between locations.
  • Pulled, verified, and packaged items for shipment.
  • Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Organized storage areas to optimize materials movements and minimize labor hours.

Grocery Bagger

Schnucks
08.2004 - 04.2005
  • Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
  • Reduced wait times for customers by quickly and accurately bagging groceries.
  • Collected carts from parking lot and designated return locations.
  • Retrieved items for customers and verified prices.
  • Maintained cleanliness of checkout area by regularly disposing of trash and wiping surfaces.
  • Improved customer satisfaction by providing efficient and friendly bagging services.
  • Ensured proper handling of fragile items to minimize breakages and complaints.

Education

Associate of Applied Science - Veterinary Technology

Jefferson College
Hillsboro, MO
05.2012

Associate of Arts - General Studies

Jefferson College
Hillsboro, MO
05.2009

High School Diploma -

Northwest High School
Cedar Hill, MO
05.2006

Skills

  • Billing Inquiries
  • Insurance billing procedures
  • Medical billing and coding
  • Customer Service
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Cash handling and management
  • Time Management

Timeline

Billing

St. Louis Eye Clinic
03.2021 - 03.2024

Daycare Teacher

ABC Preschool of Arnold
06.2018 - 03.2021

Daycare Teacher

ABC Preschool of Arnold
08.2016 - 06.2017

Drive-Thru Cashier

Dairy Queen Grill & Chill
05.2012 - 04.2015

Manger/Helper

Cherry Hill Photo
03.2012 - 12.2012

Cashier

Gordmans
08.2011 - 12.2011

Haunt Actor

Halloween Productions/Scarefest/Creepyworld
09.2006 - 10.2011

Cashier/Shipping and Receiving Manager

Dickey Bub Farm & Home
10.2005 - 01.2008

Grocery Bagger

Schnucks
08.2004 - 04.2005

Associate of Applied Science - Veterinary Technology

Jefferson College

Associate of Arts - General Studies

Jefferson College

High School Diploma -

Northwest High School

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Christina Horton