Christina Howard
Red Lion,PA
Summary
Dedicated Restaurant Professional experienced in relationship-building and time management within fast-paced environments. Delivered exceptional service and accuracy while managing diverse tables, fostering customer satisfaction and loyalty. Committed to creating positive and memorable experiences for every guest.
Overview
21
21
years of professional experience
Work History
Server
Cracker Barrel
New Freedom, PA
11.2016 - 06.2018
- Welcomed customers at entrance with a friendly greeting.
- Served tables and assisted coworkers by delivering food.
- When possible greet your table within the first 90 seconds of being seated.
- Never let a drink get below halfway.
- Keep the drink station clean.
- Maintain a neat and clean uniform. Not wrinkled, no holes, no facial piercings.
- Roll silverware.
- Prep salad and cold side dishes.
- Compensated hourly at $2.83 plus tips, ensuring compliance with minimum wage.
- Reason for Leaving: Caught pneumonia and was hospitalized in a drug-induced coma for 40 days. Had a lot of recovery and decided to step back.
Manager
Mack's Ice Cream
York, PA
03.2012 - 05.2015
- Executed opening and closing procedures to ensure smooth daily operations.
- Processed customer phone orders efficiently.
- Counter orders and drive through orders.
- Performed all aspects of food preparation consistently.
- Managed ordering and performed register countdowns at start and end of shifts.
- Night time lock up and closing.
- Business operations ceased permanently.
- Pay: Start $7.25 End $11.75
- Reason for leaving: Went out of business. Business was closed and sold.
General Manager
Station House Family Restaurant
Stewartstown, PA
08.1998 - 07.2002
- Gained initial work experience in customer service role. Greeting and seating customers.
- Assisted customers with their orders and inquiries.
- Taking takeout orders on both phone and counter.
- Preparing and maintaining salads and soups.
- Promoted to general manager after 8 months, overseeing hiring and firing decisions.
- Coordinated scheduling and managed register and nightly cash counts for daily bank deposits.
- Responsible for opening and closing procedures, ensuring security and operational readiness.
- Set starting pay at $2.83 plus tips and ended at $14.25 plus tips.
- Reason for Leaving: Closed due to bankruptcy and that caused a change of ownership. New owners wanted to hire only their family.
Manager
Joe's Seafood Bar and Grille
Red Lion, PA
03.1997 - 01.2000
- Busser and Hostess. Seated guests and cleared dishes promptly to maintain a welcoming environment.
- Maintained cleanliness and organization of dining room.
- Answered all calls.
- Served the tables and prepped necessary side dish and salad options.
- Finalized closure procedures for the business.
- Pay: Start $2.83/hr + Tips End $3.75 + Tips
- Reason for Leaving: Closed due the owner and personal and financial reasons.
Education
GED -
Kennard Dale High School
Fawn Grove, PaSkills
- Food preparation
- Customer service
- Basic cash handling
- Staff management
- Employee scheduling
- Multitasking
- Works under pressure
- Flexibility
- Teamwork
- Strong work ethic
- Hospitality Skills
Personal Information
Date of Birth: 03/08/84
Timeline
Server
Cracker Barrel
11.2016 - 06.2018
Manager
Mack's Ice Cream
03.2012 - 05.2015
General Manager
Station House Family Restaurant
08.1998 - 07.2002
Manager
Joe's Seafood Bar and Grille
03.1997 - 01.2000
GED -
Kennard Dale High School