CHRISTINA HUDSON
Canton,GA
Summary
Talented professional considered knowledgeable leader and dedicated problem solver. Brings over 15 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
16
16
years of professional experience
Work History
Front Office Coordinator
WellStar Health
08.2021 - Current
- Responsible for planning workflow, evaluating employee performance, and training over 40 personnel while assisting with the onboarding process of new staff
- Create, update, and modify training plans while partnering with department managers to determine hiring needs and recruit top talent
- Provide recommendations on candidate selection and help new staff navigate company policies.
Patient Access Representative Lead
Northside Hospital Cherokee
03.2020 - 09.2021
- Spearheaded training of over 30 employees on proper registration techniques
- Addressed and resolved patient complaints, deescalated patient staff conflicts, and consistently maintained compliance with HIPAA rules/regulations to avoid legal complications
- Explained employee compensation, benefits, schedules, working conditions, and promotional opportunities to staff
- Assisted management with annual year-end processes and data audits, as well as completed employment verifications and unemployment paperwork prior to hire or termination of staff.
Patient Service Representative
Bon Secours
12.2018 - 10.2019
- Developed plans and communicated deadlines to complete projects on time while explaining services to patients and assisting with paperwork.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Recommended service improvements to minimize recurring patient issues and complaints.
Security Forces Supervisor
United States Air Force
02.2007 - 04.2019
- Employed over 100 military troops to aid in worldwide security force operations while executing decisions based on sound judgment
- Recruited, trained, and supervised personnel after conducting background checks on candidates
- Implemented a database to track professional development and licensure renewals.
Education
MBA - Human Resources Management
Ashford University, University of Arizona Global Campus
B.A. - Healthcare Administration
Ashford University
A.A - Criminal Justice
Community College of the Air Force
Skills
- Registration and Admissions
- Financial Procedures Adherence
- Database Search and Data Entry Skills
- Quality Standards and Protocols
- Calm and Effective Under Pressure
- Team Leadership
- Resolving Problems
- Customer Satisfaction
- Team Management
- Office Meetings
- Staff Training
Timeline
Front Office Coordinator
WellStar Health
08.2021 - Current
Patient Access Representative Lead
Northside Hospital Cherokee
03.2020 - 09.2021
Patient Service Representative
Bon Secours
12.2018 - 10.2019
Security Forces Supervisor
United States Air Force
02.2007 - 04.2019
MBA - Human Resources Management
Ashford University, University of Arizona Global Campus
B.A. - Healthcare Administration
Ashford University
A.A - Criminal Justice
Community College of the Air Force
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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