Christina Huff
Dallas
Summary
Energetic Front Office Receptionist dedicated to professional excellence for over 17 years. Adaptable professional with expertise in office operations and personnel management. Knowledgeable in handling different facets of the front office, including multi-line phone systems, maintaining and managing schedules. Hands-on skills in applications such as QuickBooks, MS Office, and Epic EMR System.
Professional and prepared healthcare access professional with strong experience ensuring seamless patient admissions and registration processes. Proven ability to work collaboratively within team to achieve organizational goals and adapt to changing needs. Skilled in patient communication, insurance verification, and data management, providing reliable support in fast-paced environment. Known for maintaining high standards and delivering results.
Overview
18
18
years of professional experience
Work History
Patient Access Representative
Texas Health Presbyterian Hospital
Dallas, TX
04.2025 - Current
- Coordinated patient admissions and registrations, ensuring accurate data entry and compliance with hospital policies.
- Assisted patients with insurance verification, resolving discrepancies to maintain efficient processing.
- Educated patients on financial responsibilities, enhancing understanding of payment options and procedures.
- Managed appointment scheduling, optimizing clinic flow and improving patient satisfaction metrics.
- Streamlined check-in processes by implementing new software tools, increasing efficiency in patient throughput.
- Stayed calm under pressure to and successfully dealt with difficult situations.
Medical Office Receptionist
Texas Health Physician Group
Dallas, TX
12.2008 - Current
- Greeted and welcomed guests and provided a positive first impression of the organization.
- Directed guests and answered their questions.
- Appointment Scheduler
- Insurance Verification
- Patient Check-In and Check-out
- Maintain Patient Medical Records
ER Admitting Clerk
Texas Health Presbyterian Hospital
Dallas, TX
02.2023 - 04.2025
- Streamlined patient registration process to enhance efficiency and reduce wait times.
- Managed electronic health records, ensuring accuracy and compliance with hospital standards.
- Collaborated with medical staff to facilitate timely admissions and discharge processes.
- Trained new clerks on hospital systems and procedures to maintain high service quality.
- Reduced waiting times for patients by quickly and accurately obtaining necessary personal, financial, and insurance information upon arrival.
- Managed high-stress situations calmly while maintaining a professional demeanor at all times, ensuring smooth operations in the fast-paced ER setting.
- Maintained patient confidentiality by adhering to HIPAA regulations throughout the entire registration process.
- Developed comprehensive knowledge of hospital policies and procedures related to admissions, enabling quick resolution of potential issues that may arise during registration.
- Maintained up-to-date knowledge of healthcare industry trends and changes affecting ER admissions processes.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Associates Degree - Business Management
Dallas County College
Dallas, TX06-2026
Skills
- Detail oriented
- Verbal and written skills
- Adaptable and problem solving skills
- Team player
- Strong work ethic
- Microsoft Office and Quickbooks
- ECPIC EMR System
- Patient check-in
- Multitasking and organization
- Appointment scheduling
- Registration and admissions
- Phone and email etiquette
- EMR
- Flexible schedule
- Insurance billing
Languages
French
Advanced. Diploma in Advanced French
Timeline
Patient Access Representative
Texas Health Presbyterian Hospital
04.2025 - Current
ER Admitting Clerk
Texas Health Presbyterian Hospital
02.2023 - 04.2025
Medical Office Receptionist
Texas Health Physician Group
12.2008 - Current
Associates Degree - Business Management
Dallas County College