Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Jackson

Columbia,SC

Summary

Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

Cici's Pizza
Columbia, SC
10.2021 - Current
  • Maximizing results through relationship building to ensure proper communication, allows for sales to be generated and guests to have a meaningful experience in a quick service, dine in atmosphere
  • I aim to provide knowledge and understanding to my team by conveying the necessary skills and traits needed to do the job correctly and efficiently
  • Team members training is crucial to the success of the business and their achievement and happiness from learning new skills and using those skills to better prepare themselves for their future endeavors
  • Motivating and assessing, team members growth opportunities allows’ for identifying and developing them for completing procedures in accordance with the company’s established policies and procedures to ensure the best outcome for the guest experience.

District Manager

Waffle House
Columbia, SC
01.2018 - 08.2020
  • Overseeing the operations of multiple stores within an area
  • Primary responsibilities include recruiting and training store managers, setting weekly and monthly expectations, and ensuring that the stores under my supervision adhere to company regulations
  • Store Cleanliness
  • Reaching financial objectives
  • Assigning workloads and adhering to company policies
  • Training team members and management
  • Addressing performance issues that affect profits in each unit (Payroll cost, operating cost, food cost)
  • Coaching managers, team members and resolving customer concerns using excellent customer service skills
  • Training team members the Waffle House Way
  • Increasing productivity by working alongside with team in quick pace environment
  • Ensuring hot fresh food and clean environment for guest experience
  • Working alongside each manager to help them reach monthly goals
  • Cost Controls: Food Cost, Operating Cost and Payroll Cost.

Restaurant Unit Manager

Waffle House
Columbia, SC
04.2016 - 01.2018
  • The ability to work under pressure while also driving results
  • Communicating effectively with associates to take care of guests, keep a clean restaurant and always serve “HOT FOOD!”
  • Self-Motivated to accomplish tasks and reach goals
  • Detailed Oriented
  • Having an eye for detail is key
  • Growing sales through employee retention allows for us to better understand our customers’ needs and wants
  • Talk to me/ listen to me
  • Homerun Recruiting to get the best candidate
  • Hourly associate training, either as a sales associate or a grill operator to enable them to carry out the daily functions required
  • Sales associates go through a one-week training process
  • Grill operators go through a three to four-week training process
  • Redefining my role as a business leader by seeing the restaurant through the eyes of the guest
  • Our senses play a huge role in how we see the world around us
  • Having the ability to connect with my associates and guests allows for a better working environment and friendly atmosphere
  • Growing sales allows for a larger profit margin and a larger profit margin allows for more money to be made
  • Hosting Events
  • Showing our appreciation through events
  • Daily reviewing and looking for ways to better grow the business through sales
  • Cost Controls: Food Cost, Operating Cost and Payroll Cost.

Manager Trainee

Waffle House
Columbia, SC
02.2016 - 04.2016
  • 8 Weeks of Waffle House management training consisting of book work, cooking, learning about cost controls: Food cost, Operating Cost, Payroll Cost
  • Leading by example, helping team and being a strong leader
  • Working with team to ensure guests were happy with meal and service.

Human Resource Specialist

Waffle House
Columbia, SC
11.2015 - 02.2016
  • Leading hourly associate recruitment and hiring initiatives as directed
  • Identifying sources in the community for applicant referrals
  • Networking and encouraging local sources to refer potential applicants for Waffle House employment
  • Developing recruitment programs to promote employment opportunities at Waffle House restaurants
  • Recruit, interview and screen candidates for the operations management approval
  • Handle and ensure completion, submission and retention of all pre-employment screening tests and requirements for applicants per company policies
  • Process and/or coordinate completion of hiring packages for new hires – I-9s, W-4s, Arbitration Agreements and other relevant employment forms.

Assistant Manager

Chick-Fil-A
Columbia, SC
08.2015 - 11.2015
  • Assisted with Training, carried out the daily tasks required during a shift
  • Provided and showed employees how to work together as a team
  • Created a friendly and energetic atmosphere.

Director of Training/ Quality/ Facilities

Chick- Fil-A
Hopkinsville, KY
04.2013 - 07.2015
  • Focusing on Core 4 and First/ 2nd mile service practices
  • Implementing weekly cleaning schedule for equipment cleaning and maintenance for team members
  • Focusing on Coaching and Positive Feedback for team members, team leaders, and shift leaders
  • Focusing on the continuous repetition of service and looking for those opportunities to serve others in the restaurant
  • Looking for areas of opportunity to grow each team member through proper training
  • Setting high standards/ examples for team members to follow
  • Reviewing the importance of cleanliness throughout the restaurant, team member appearance and outside cleanliness.

Education

Master’s in Business Administration -

Capella University
05.2016

Bachelor of Art in English -

Francis Marion University
12-2013

Skills

  • Schedule Management
  • Customer Relationship Management
  • Service Quality Improvement
  • Expense Control
  • Staff Supervision
  • Operations Oversight
  • Performance Improvements
  • Deadline-Oriented
  • Supervision and Training
  • Staff Motivation
  • Staff Training and Development
  • Relationship Building
  • Leadership and Team Building
  • Employee Scheduling
  • Training and Coaching
  • Communication Skills
  • Analytical Skills
  • Leadership
  • Team Oversight

Certification

  • ServSafe Certified, 2021-06-01
  • ServSafe Certified, 2022-06-01

Timeline

General Manager

Cici's Pizza
10.2021 - Current

District Manager

Waffle House
01.2018 - 08.2020

Restaurant Unit Manager

Waffle House
04.2016 - 01.2018

Manager Trainee

Waffle House
02.2016 - 04.2016

Human Resource Specialist

Waffle House
11.2015 - 02.2016

Assistant Manager

Chick-Fil-A
08.2015 - 11.2015

Director of Training/ Quality/ Facilities

Chick- Fil-A
04.2013 - 07.2015

Master’s in Business Administration -

Capella University

Bachelor of Art in English -

Francis Marion University

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