Christina Jones

• Maintain effective communication within Front Office and related departments, and with all hotel departments. Apprise management/supervisor/front desk agents of any concerns or suggestions.
• Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
• Audited and balanced cash and credit transactions daily and reset register for next day's operations.
• Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
• Ensured that all front desk personnel followed established procedures for guest check-in and check-out policies.

• Provided information on various types of available student assistance
• Processed requests for additional funding; evaluated extenuating circumstances to determine need-based awards or adjustments in existing awards.
• Managed incoming phone calls and inquiries from prospective students and parents.

Worked in multiple departments: At&t/Directv, Volkswagen, PECO, Terminix, & Capital One

Retention Support Agent, AQ Supervisor Assist, Mentor/Trainer, Collections, & Quality Assurance

• Communicate with customers/clients by telephone and/or written correspondence to attempt to bring resolution to unpaid accounts
• Demonstrate excellent customer service skills with the ability to take ownership in assisting, researching and resolving customer issues
• Act as a company representative in upholding quality customer service and a positive company image by resolving customer account inquiries
• Comply with all policies and procedures as outline in operating instruction by consistently meeting individual and departmental goals
• Monitor outbound calls and score on company rubric for quality assurance
• Coach current agents and new hires on performance and provide effective training on company policies and job duties by demonstrating my effective methods

• Managed incoming calls from customers seeking assistance with their orders or other services.
• Provided customer care, technical support, and chat with friendly and knowledgeable services
• Leveraged opportunities to upsell company products and services while providing information and discussing options with customers.