Christina Jones

• Cheng Ma (Supervisor): (857)239-9500

Responsibilities:

• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Managed marketing for social media and websites for all three store locations.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Provided positive first impressions to welcome existing, new, and potential customers, and engaged with customers to build rapport and loyalty.

• Marlena Massaro (Supervisor): (203)213-0106

Responsibilities:

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Used POS system to accurately enter orders and process payments.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.

• Alexandra Brodsky-Benedetti (Supervisor): (617)247-6959

Responsibilities:

• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Controlled line and crowd with quick, efficient service.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
• Maintained clean and organized workspace, ensuring welcoming environment for customers.