Christina Kimbrough
Chicago,IL
Summary
- Customer service oriented professional, able to provide timely and accurate data to ensure reimbursement for patient services. Follow policies, procedures, and guidelines to ensure consistent quality. Maintain and assure patient privacy and confidentiality.
- Ultimate Medical Academy – HIPAA Essentials for Healthcare Professionals Certificate.
- Effective problem solver, able to assess situations and identify solutions.
- Attention to detail needed to maintain high levels of accuracy.
- Provide customer service in a professional, timely, and efficient manner.
- American Red Cross – CPR and First Aid Certified.
- Communication Platforms – Zoom, Skype, Google Meet, and MS Teams.
- Microsoft Office Applications – Word, Excel, Outlook, and PowerPoint | Type 30 WPM with 10-key data entry skills.
Overview
8
8
years of professional experience
Work History
Medical Receptionist
Family Health Care
05.2021 - 03.2025
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Supported office staff and operational requirements with administrative tasks.
- Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
- Enhanced patient experience by maintaining clean, organized reception area.
City Carrier
United States Postal Service
07.2024 - 09.2024
- Scan labels on letters and parcels to confirm receipt.
- Sort and arrange mail for delivery and delivered to residential and commercial establishments.
- Obtain signed receipts for registered, certified, and insured mail, collect associated charges, and complete any necessary paperwork.
- Return to the post office with mail collected from homes, businesses, and public mailboxes.
Childcare Provider
Childcare Careers
04.2023 - 04.2024
- Cared for children in a compassionate and professional manner, encouraged growth and development of each child, and planned and implemented appropriate classroom activities.
- Helped with personal hygiene and designed and implemented developmentally appropriate lesson plans.
- Maintained and updated data, documented observations, and adhered to performance and licensing standards.
Recreation Leader
Chicago Park District
10.2019 - 05.2023
- Ensure high priority of health and safety of the children during field trips and activities.
- Establish appropriate limits to provide a fun, safe, and positive experience.
- Set a positive example in conduct and maintain safety and cleanliness of the establishment.
Retail Merchandiser
Crossmark
10.2016 - 07.2018
- Set up demos, performed data reset by scanning items and placing correct price tags, and set up demos.
- Built displays and placed promotional materials as outlined in instructions to ensure product promotions.
- Completed detailed call notes and uploaded photos of completed work.
Education
Graduate Certificate - Medical Receptionist
Alison
03.2025
Associate Biology Of Science - Medical Informatics
Ultimate Medical Academy
Clearwater, FL09.2024
Diploma - Medical Billing and Coding
Ultimate Medical Academy
01.2024
Certificate - Mandated Reporter
Bureau of Children and Family Services
01.2023
Skills
- Medical Billing
- Accounts Receivable
- Collections
- Co-Pay
- Deductibles
- Co-Insurance
- EOBs
- Revenue Cycle Management
- Posting Payments
- Government (Medicare & Medicaid)
- Third Party Payers
- Electronic Health Records (EHR)
- Electronic Medical Records (EMR)
- Managed Care (HMO
- PPO
- POS)
- Workers Compensation
- Insurance Verification
- Insurance Claim Processing
- CMS 1500
- CMS 1450 (UB-04)
- Front Office Operations
- Medical Office Procedures
- Scheduling
- Medical Terminology
- Anatomy & Physiology
- HIPAA Compliance
- Medical Coding (ICD-10-CM
- HCPCS
- CPT)
Timeline
City Carrier
United States Postal Service
07.2024 - 09.2024
Childcare Provider
Childcare Careers
04.2023 - 04.2024
Medical Receptionist
Family Health Care
05.2021 - 03.2025
Recreation Leader
Chicago Park District
10.2019 - 05.2023
Retail Merchandiser
Crossmark
10.2016 - 07.2018
Diploma - Medical Billing and Coding
Ultimate Medical Academy
Certificate - Mandated Reporter
Bureau of Children and Family Services
Graduate Certificate - Medical Receptionist
Alison
Associate Biology Of Science - Medical Informatics
Ultimate Medical Academy