Christina King

• Managed attorney calendars, scheduling hearings, meetings, and deadlines with consistent accuracy.
• Coordinated client intake, gathered case details, and routed information to appropriate staff.
• Maintained organized case files, ensuring confidential records were updated and easily retrievable.
• Filed court documents and tracked deadlines to support timely case progress.
• Drafted routine communications and follow-up messages to support client and attorney needs.
• Reviewed documents for formatting, completeness, and accuracy before submission.
• Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
• Prepared drafts of forms, letters and agreements for legal staff use.
• Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
• Helped with intake of new clients and materials by setting up files and documenting important information.
• Improved law office efficiency by managing calendars, coordinating travel arrangements, and maintaining organized files.
• Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
• Filed documents with courts on behalf of the attorney.
• Completed data entry of legal documents into electronic filing systems.
• Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
• Diligently edited legal correspondence for grammar and spelling.
• Conducted research on legal cases and prepared summaries for attorneys.
• Researched and identified legal precedents and statutes.

• Coordinated client care plans with families, caregivers, and healthcare providers to support consistent home care services.
• Managed intake assessments, documentation, and case files with accuracy and confidentiality.
• Communicated schedule changes, service updates, and client needs to maintain smooth daily operations.
• Monitored client progress and reported concerns to support timely care plan adjustments.
• Tracked care tasks and compliance requirements to ensure accurate case management records.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Resolved client concerns promptly while maintaining professionalism and service continuity.

• Scheduled meetings, events, and interviews for six Fire Department Administrative

• Acted as the first point of contact for customers and directed their calls to over 24 staff members

• Tracked all personnel, supply, training, and other administrative transactions using both electronic and manual office documentation tools

• Ensured information accuracy and that all supporting documentation was provided

• Executed software applications including spreadsheets, word processing, and database management programs in a proficient manner

• Answered and managed incoming and outgoing calls while recording accurate messages

• Ordered and distributed office supplies within fixed office budget parameters

• Greeted vendors and office visitors, providing direction for appointments

• Audited and processed credit card bills, matching invoices to checks, and obtaining all signatures.

• Composed, prepared, edited, and distributed correspondence and other department documents

• Filed documents to maintain an organized and efficient office environment

• Developed and maintained administrative processes to achieve organizational objectives with heightened levels of accuracy and efficiency

• Managed and coordinated schedules, emails, and voicemails for six executives

• Answered inquiries, provided direction, and screened over 25 daily callers to ensure timely response and resolution

• Organized expense reports for the Fire Department team of 12 and reconciled statements while ensuring timely payment

• Scheduled vendor and staff meetings through Outlook and Zoom

• Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
• Coordinated daily workflows across departments to maintain accurate task tracking and timely follow-up.
• Implemented digital filing system, drastically reducing retrieval times and improving document organization.

• Coordinated emergency and non-emergency calls, prioritizing incidents and assigning appropriate police, fire, or medical response. 2. Monitored radio traffic, relayed critical updates, and maintained clear communication with field units during active incidents. 3. Entered and updated call information in CAD systems, ensuring accurate incident documentation and response tracking. 4. Verified warrants, vehicle registrations, and driver records through NCIC and state databases for officer safety. 5. Issued BOLO alerts, hazard notifications, and suspect descriptions to support rapid field response and situational awareness. 6. Trained new dispatchers on call-taking procedures, radio protocols, and emergency communication standards. 7. Reviewed dispatch logs and incident records for accuracy, completeness, and compliance with department procedures. 8. Supported shift operations by coordinating resources, resolving communication issues, and maintaining service continuity during high-demand periods.
• Coordinated multi-agency responses for large-scale incidents, resulting in effective resource allocation and successful outcomes.
• Handled sensitive situations with professionalism, maintaining confidentiality while collecting necessary information from callers for effective intervention.
• Managed high-stress situations effectively, utilizing active listening skills and empathy to provide support to those involved in emergencies or traumatic events.
• Maintained a calm and reassuring presence during high-pressure situations, ensuring clear communication between callers, officers, and other agencies involved in emergency response.
• Questioned callers to determine nature of problems and locations to direct type of response needed.
• Utilized advanced mapping software to accurately pinpoint caller locations, aiding officers in swift response times during emergencies.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Promoted a positive work environment by fostering collaboration among team members and encouraging open communication channels within the department.
• Promoted to records supervisor within 5 years