NICHOLAS BOYER
Leonard,TX
Summary
Dynamic team player with a proven track record of driving organizational success and exceeding business objectives. Over nine years of experience in launching multiple businesses while thriving under tight deadlines. Exceptional networking skills foster meaningful connections between businesses and the community, resulting in increased sales through enhanced brand identity and awareness. More than 13 years of experience in customer engagement, with a detail-oriented approach that ensures every aspect of interactions contributes to heightened customer satisfaction and loyalty.
Overview
21
21
years of professional experience
Work History
Legal Administrative Assistant
Shea Beaty PLLC
2025.07 - Current
- Managed case files, ensuring accuracy and compliance with legal standards.
- Coordinated scheduling for client meetings and court appearances to optimize attorney availability.
- Drafted legal documents, including pleadings and correspondence, utilizing precise legal terminology.
- Conducted research on legal precedents to support ongoing cases and facilitate informed decision-making.
- Assisted attorneys in trial preparation by organizing exhibits and maintaining trial binders for effective presentations.
- Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
- Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
- Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
- Assisted with preparation of trial materials and documents.
General Manager
Subway/W and P Management
2012.01 - Current
- Responsible for store openings and closings.
- Addressed customer issues/concerns and resolved to customer satisfaction.
- Scheduled and approved regular product shipments.
- Recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, compensating and disciplining employees.
- Communicating job expectations; plan and monitor; conducting reviews and preparing action plans for improving restaurant policies and procedures.
- Advertise restaurants by designing and placing advertisements to promote business within the community.
- Maintain a safe and healthy environment by establishing, following and enforcing sanitation standards and procedures.
- Continue to update the knowledge base of food safety standards and trends by participating in educational opportunities.
Clinic Director and Laser Specialist
Posh Aesthetics / Modern Lines by Posh
2011.01 - 2012.01
- Responsible for human resources decisions, including hiring, training, scheduling, payroll, performance monitoring & correction, and regular timekeeping of associates maintaining staff accountability.
- Created daily customer protocol for employees and managed implementation.
- Managed customer relationships, as well as escalation of concerns.
- Responsible for Budgeting and maintaining the company's financial obligations.
- Facilities management of company locations.
- Performed vast array of laser treatment procedures.
Wireline Sales
AT&T Mobility
2007.01 - 2009.01
- Responsible for ensuring that retails stores and sales consultants were aware of and kept updated on corporate Wireline sales standards, sales goals, and sales totals.
- Provided face-to-face sales and customer service via phone and at retail stores as needed.
Sales Support Liaison
AT&T Mobility
2007.01 - 2008.01
- First point of contact of customer service via phone and at retail store.
- Maintained vast knowledge of all wireless products and services, as well as billing practices to handle customer inquiries.
Lead Customer Service Representative
Blockbuster Online
2005.01 - 2007.01
- Maintained telephone, email correspondence with customers, and escalated issues/concerns.
- Performed customer contact quality control by reviewing calls and measuring against corporate standards, providing employee evaluations and follow-up as needed.
Education
High School Diploma - National Certification in Laser Safety and Laser Operation
Rocky Mountain Laser College
01.2011
Diploma - undefined
North Texas Academy
01.2004
Skills
- Office administration
- File management
- Calendar management
- Proofreading
- Document preparation
- Typing speed
- File organization
- Microsoft office
- Administrative support
- Fast learner
- Legal document preparation
- Office management
- Payroll processing
- MS office proficient
- Efficient multi-tasker
- Critical thinking
- Travel coordination
- Relationship building
Timeline
Legal Administrative Assistant
Shea Beaty PLLC
2025.07 - Current
General Manager
Subway/W and P Management
2012.01 - Current
Clinic Director and Laser Specialist
Posh Aesthetics / Modern Lines by Posh
2011.01 - 2012.01
Wireline Sales
AT&T Mobility
2007.01 - 2009.01
Sales Support Liaison
AT&T Mobility
2007.01 - 2008.01
Lead Customer Service Representative
Blockbuster Online
2005.01 - 2007.01
Diploma - undefined
North Texas Academy
High School Diploma - National Certification in Laser Safety and Laser Operation
Rocky Mountain Laser College