Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Christina Konopasek-Wilmes

Pleasant Hill,MO

Summary

Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Advisor

Max Motors Dealerships
10.2024 - Current
  • Provide outstanding customer service experience for customers
  • Identified trends in customer feedback to inform future improvements within the organization's products or services.
  • Developed strong relationships with clients, creating a positive experience that encouraged repeat business.
  • Achieved high levels of customer satisfaction through diligent attention to detail in addressing client concerns.

Follow Up specialist/Rental Coordinator/BDC

McCarthy CDJR
07.2023 - 10.2024


  • Streamlined follow-up processes for increased efficiency and effectiveness in handling customer concerns.
  • Participated in regular team meetings, sharing insights and experiences to collectively improve the effectiveness of follow-up strategies.
  • Maintained accurate records of all correspondence with clients using CRM software, ensuring seamless handover between team members when necessary.
  • Achieved high levels of customer satisfaction through diligent attention to detail in addressing client concerns.
  • Managed a large caseload of outstanding issues, prioritizing tasks effectively while maintaining strict deadlines.
  • Increased customer retention rates by providing personalized support and solutions tailored to individual needs.

Held Sales Revenue

American Home Patient Lincare
01.2022 - 06.2023
  • Managed client records
  • Answered general questions
  • Performed data entry for customer information
  • Answered calls from Patients and doctors offices
  • Assisted customers with a warm and professional attitude
  • Resolved customer issues
  • Responded to inquiries and issues
  • Responsible for troubleshooting applications

In Home Aide

Senior Helpers
05.2021 - 10.2021
  • Gave various care depending upon clients needs in their home
  • Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
  • Remained alert to problems or health issues of clients and competently responded.
  • Helped patients move in and out of beds, baths, wheelchairs and automobiles.
  • Maintained a clean and safe environment for patients by following infection control protocols and conducting regular safety checks.

Bookkeeper/Office Manager

AUTOTEK
10.2019 - 01.2021
  • Input invoices
  • File invoices
  • Assist with all company bookkeeping and paperwork
  • Collected payments
  • Oversaw AP and bookkeeping
  • Handled faxing, copying and filing
  • Handled all financials
  • Quickbooks experience inputting parts invoices and labor hours

Education

HIGH SCHOOL DIPLOMA -

PLEASANT HILL HIGH SCHOOL
Pleasant Hill, MO
12.2009

Skills

  • Scheduling
  • Clerical
  • Cash Handling
  • Filing
  • Time management
  • Analysis skills
  • Microsoft Word
  • Microsoft Outlook
  • Bookkeeping
  • QuickBooks
  • Communication skills
  • Excel
  • Organizational skills
  • Administrative experience
  • Vehicle assessment
  • Team player mentality
  • Complaint resolution
  • Goal-oriented mindset
  • Client rapport
  • Sales expertise
  • Preventive maintenance coordination
  • Professional telephone demeanor
  • Customer Retention
  • Service standard compliance
  • Recordkeeping strengths

Certification

  • Driver's License

Timeline

Service Advisor

Max Motors Dealerships
10.2024 - Current

Follow Up specialist/Rental Coordinator/BDC

McCarthy CDJR
07.2023 - 10.2024

Held Sales Revenue

American Home Patient Lincare
01.2022 - 06.2023

In Home Aide

Senior Helpers
05.2021 - 10.2021

Bookkeeper/Office Manager

AUTOTEK
10.2019 - 01.2021

HIGH SCHOOL DIPLOMA -

PLEASANT HILL HIGH SCHOOL
  • Driver's License
Christina Konopasek-Wilmes