Summary

Overview

Work History

Education

Skills

Certification

Timeline

Christina Lankford

Kernersville,NC

Summary

Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

20

20

years of professional experience

1

1

Certification

Work History

Store Manager

Sheetz, Inc

02.2004 - 08.2023

Managed inventory control, cash control, and store opening and closing procedures.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Completed point of sale opening and closing procedures.
Rotated merchandise and displays to feature new products and promotions.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Supervised guests at front counter, answering questions regarding products.
Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring and training of team members.

Education

Bachelor of Arts - Liberal Studies

North Carolina A & T State University

Greensboro, NC

12.2021

Skills

Microsoft Internet Explorer
Google Docs
Microsoft Project
Supply Chain Management
Financial Statements
Accurate Cash Handling

Mentoring
Microsoft Office
Apple macOS
Speaking
Team Leadership
Microsoft Outlook

Certification

State Food Safety Training - Expires 09/21/2027

Timeline

Store Manager

Sheetz, Inc

02.2004 - 08.2023

Bachelor of Arts - Liberal Studies

North Carolina A & T State University