CHRISTINA LARAMORE
HILLSBORO,OR
Summary
Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.
Overview
16
16
years of professional experience
Work History
Office Manager, Chiropractic Assistant
Active Living Chiropractic P.C.
Hillsboro, OR
01.2025 - Current
- Directed daily operations for two clinical sites, managing a multidisciplinary team of providers and massage therapists; supervised administrative staff, driving front office operations and continuous workflow.
- Coordinated patient appointment scheduling to optimize access to chiropractic, massage, and physical therapy services.
- Welcomed patients and managed check-in and check-out processes for appointments.
- Collected co-pays or co-insurance at time of service in accordance to clinic policy and patients benefits.
- Worked with patients on payment options, including management of payment plans.
- Performed insurance verification and prior authorizations, collaborating with insurance companies to facilitate claim management.
- Served as the primary clinical assistant for two providers, performing specialized therapies and assisting providers with patient charting and documentation.
- Streamlined office efficiency by developing procedures and protocols and creating templates for improved record keeping.
- Managed day-to-day operations of the office such as ordering supplies, maintaining equipment and handling all clinic maintenance requests.
- Answered multiple phone lines; managed clinic voicemails, emails, text messaging and website inquiries; created and managed clinic monthly newsletter and social media pages.
- Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes and leading weekly staff meetings; utilized excellent organizational skills to prioritize tasks effectively.
- Led staff development by on-boarding new employees and managing provider licensing and certifications.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
Front Office Coordinator, Case Manager
True North Wellness
Beaverton, OR
01.2024 - 01.2025
- Clinic case manager, handling all insurance benefit checks and prior authorizations for services, worked directly with patients regarding their benefits and future treatment plan.
- Developed and implemented policies and procedures to enhance front office operations and improve customer service.
- Managed office processes to ensure efficient business operations, maintained inventory, and ordered supplies. Developed organized filing system for easy access to hard copy and electronic files.
- Coordinated appointment scheduling for chiropractic, massage, physical therapy, and aesthetic services.
- Processed patient check-ins and check-outs efficiently at the clinic., ensuring smooth arrival and departure process; collected co-pays or other payments.
- Answered multiple phone lines; managed clinic voicemails, emails, text messaging and website inquiries; created and managed clinic monthly newsletter and social media pages.
- Drove patient growth through targeted marketing initiatives, including promotional materials, referral programs, and social media content. Created, managed and drove orthopedic insert sales program.
- Operated as lead technician for advanced treatments including EmsculptNeo, InvisiRed and Emsella; created sales plans and lead development program.
- Acted as the primary clinical assistant, performed specialized therapies and assisted the provider with patient charting and documentation.
Medical Assistant and Prior Authorization Specialist
PDX ENT
Portland, OR
01.2017 - 01.2020
- Conducted insurance benefit checks and submitted prior authorization requests for surgeries, efficiently managing denials and appeals to ensure timely patient care.
- Coordinated surgery scheduling for busy private ENT provider, optimizing both clinic and surgery schedules to improve patient flow.
- Maintained provider clinical inbox and acted as a liaison between patients, specialists and insurance carriers.
- Observed vital signs such as blood pressure, pulse, respiratory rate, temperature, height and weight measurements. Recorded patients' medical history, vital statistics and other information in EHR.
- Streamlined office efficiency by developing new procedures and protocols, creating templates for improved record keeping and enhanced workflow.
- Processed and approved prescription refills for patients, ensuring timely access to medications at the pharmacy. and provided prescription information to pharmacies.
- Supported physicians in examinations, procedures and diagnostic tests.
- Prioritized patient needs identified through phone, electronic and walk-in communication.
Cardiology, Medical Assistant
Legacy Medical Group, Cardiology
Portland, OR
01.2015 - 01.2017
- Cardiology clinic with eight providers, including six cardiac surgeons.
- Scheduled and coordinated echocardiograms, stress testing, nuclear medicine testing, and cardiac rehab while assisting with stress testing in hospital setting for comprehensive patient care.
- Assisted device technician with checks and calibrations of pacemakers and defibrillators, overseeing all device checks in office and via remote monitoring, and providing post-operative care following device insertion.
- Greeted and checked in patients, scheduled appointments, and managed provider communications. Performed office duties including answering telephones, taking dictation, patient registration, and completing insurance documentation to ensure smooth clinic operations.
- Triaged patients and performed vital checks for patient flow facilitation. Prioritized patient needs identified through phone, electronic and walk-in communication.
- Observed vital signs such as blood pressure, pulse, respiratory rate, temperature and height and weight measurements. Documented medical data in patient charts, facilitating accurate records in EHR system.
- Compiled patient histories by interviewing them regarding their medical history, family history, current medications and treatments they are undergoing.
- Coordinated follow-up appointments with specialists for further treatment or evaluation.
- Authorized drug refills and provided prescription information to pharmacies.
Certified Medical Assistant
Providence Medical Group
Tigard, OR
01.2014 - 01.2015
- Performed patient intake, including gathering detailed medical histories and vital signs. Documented medical data in patient charts, facilitating accurate records.
- Performed immunizations, medication administrations, urinalysis testing, strep testing, pregnancy testing, birth control injections, and suture removals. Assisted with sterile procedures, including pap smears, biopsies and minor surgeries. Collected blood, tissue and other laboratory specimens. Logged specimens and prepared them for testing.
- Performed basic clinical duties such as dressing changes, wound cleaning, dressing removal, suture removal, and splint application and removal.
- Supported physicians in exams, procedures and diagnostic tests. Maintained accurate records of patient information, treatments and test results.
- Triaged patients and performed vital checks for patient flow facilitation. Prioritized patient needs identified through phone, electronic and walk-in communication.
- Processed and approved medication refills, ensuring patients had timely access to necessary prescriptions.
- Prepared treatment rooms and sterilized medical instruments. Cleaned treatment rooms and medical instruments, complying with infection control standards. Stocked supplies and instruments for exam rooms.
- Greeted and checked in patients, scheduled appointments, and managed provider communications, facilitating efficient office operations.
- Developed standardized workflows that enhanced communication between clinic departments and off-site clinics, improving overall patient care.
Certified Medical Assistant
Kaiser Permanente
Beaverton, OR
01.2011 - 01.2014
- Greeted and roomed patients. Performed patient intake, including gathering detailed medical histories and obtaining vital measurements including blood pressure, pulse, respiratory rate, temperature, height and weight, and documenting accurately.
- Performed basic clinical duties such as immunizations (pediatric and adult), medication administration (pediatric and adult), birth control injections, wound cleaning, dressing changes, and suture removal. Assisted physicians with specimen collections, IUD insertions and removals, splint application, biopsies and minor surgeries.
- Ordered labs per physician instructions, tracked results, documented findings, and notified relevant parties.
- Processed patient prescription refill requests, verified eligibility and accuracy, and communicated prescription information to pharmacies.
- Assessed and addressed patient needs through effective communication via phone, email, and in-person interactions. identified through phone, electronic and walk-in communication.
- Performed general office duties such as answering telephones, managing provider inbox and voicemail, scheduling appointments, and maintaining patient records.
- Organized team meetings including creating agendas, taking notes and distributing meeting minutes. Participated as a union member on the board.
- Developed standardized workflows enhancing clinic communication across departments; created pediatric immunization protocols, chart scrubbing processes, and continuing care outreach initiatives.
Education
Associates of Applied Science Degree - Medical Assisting
Pioneer Pacific College
Wilsonville, ORMass Communications and Sports Journalism
Oregon State University/Linn Benton Community College
Corvallis, ORSkills
- Prior Authorization specialist
- Insurance verification
- Case management specialist
- Administration
- Office Management
- Policy creation
- Procedure creation
- Workflow creation
- Document template creation
- Clinical skills
- Accounts receivable
- Organizational skills
- Attention to detail
- Deadline management
Timeline
Office Manager, Chiropractic Assistant
Active Living Chiropractic P.C.
01.2025 - Current
Front Office Coordinator, Case Manager
True North Wellness
01.2024 - 01.2025
Medical Assistant and Prior Authorization Specialist
PDX ENT
01.2017 - 01.2020
Cardiology, Medical Assistant
Legacy Medical Group, Cardiology
01.2015 - 01.2017
Certified Medical Assistant
Providence Medical Group
01.2014 - 01.2015
Certified Medical Assistant
Kaiser Permanente
01.2011 - 01.2014
Associates of Applied Science Degree - Medical Assisting
Pioneer Pacific College
Mass Communications and Sports Journalism
Oregon State University/Linn Benton Community College