Christina Leach
Augusta ,GA
Summary
Results-driven Team Lead with expertise in customer satisfaction and operational management. Skilled in staff training and strategy implementation to improve team collaboration and service delivery. Experienced in office management and event coordination, enhancing workflow efficiency through strong communication and organizational skills.
Overview
7
7
years of professional experience
Work History
Team Lead
TopGolf
Augusta, GA
09.2023 - Current
- Led team members in daily operational tasks and service delivery.
- Trained new staff on company policies and customer engagement strategies.
- Collaborated with management to execute promotional events and activities.
- Ensured adherence to TopGolf's standards of customer satisfaction and hospitality.
Administrative Assistant
Child Enrichment
Augusta, GA
12.2024 - 07.2025
- Coordinated appointments and scheduled meetings for staff and clients.
- Managed daily office operations and maintained organized filing systems.
- Supported staff with administrative tasks to enhance workflow efficiency.
- Assisted in preparing materials for workshops and community events.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Registered Behavior Technician
Total Care ABA
Augusta , GA
04.2023 - 09.2023
- Implemented individualized behavior intervention plans for clients with autism.
- Provided direct support to clients in various settings, including home and community.
- Collaborated with a team of therapists to enhance treatment strategies.
- Collected and recorded data on client progress during therapy sessions.
Registered Behavior Technician
Kadiant
Sandy Springs, Georgia
11.2021 - 07.2022
- Implemented individualized behavior intervention plans for clients with autism.
- Tracked data to monitor student progress toward goals, ensuring timely adjustments to intervention strategies.
- Developed engaging activities to promote social skills and communication in clients.
- Communicated with families to provide updates on client needs and progress, fostering collaboration in care.
- Maintained safe, supportive environment during therapy sessions to enhance client comfort and engagement.
Cashier
Target
Smyrna, Georgia
04.2021 - 07.2022
- Processed customer transactions efficiently at point-of-sale terminals.
- Assisted customers with inquiries and provided product information.
- Handled returns and exchanges in accordance with store policies.
- Ensured store cleanliness and organized merchandise displays effectively.
Parent Coordinator
Kennesaw University Kennesaw
Kennesaw, Georgia
06.2019 - 08.2019
- Facilitated workshops to support parent involvement in student academic success.
- Coordinated parent engagement initiatives to strengthen community connections.
- Managed communications between parents and university staff for effective collaboration.
- Provided guidance on university policies and procedures for new families.
Education
Bachelor of Science - Psychology
Kennesaw State University
Kennesaw, GA05-2022
Skills
- Team leadership
- Customer engagement
- Staff training
- Event coordination
- Operational efficiency
- Workflow optimization
- Task delegation
- Data analysis
- Problem solving
- Interpersonal skills
Timeline
Administrative Assistant
Child Enrichment
12.2024 - 07.2025
Team Lead
TopGolf
09.2023 - Current
Registered Behavior Technician
Total Care ABA
04.2023 - 09.2023
Registered Behavior Technician
Kadiant
11.2021 - 07.2022
Cashier
Target
04.2021 - 07.2022
Parent Coordinator
Kennesaw University Kennesaw
06.2019 - 08.2019
Bachelor of Science - Psychology
Kennesaw State University