Overview
Work History
Education
Skills
Timeline
Generic

Christina Littlejohn

Salem,MA

Overview

20
20
years of professional experience

Work History

Store Manager

Pandora Jewelry
03.2020 - Current
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Approved regular payroll submissions for employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted in recruiting, hiring and training of team members.

Store Manager

Zales
02.2019 - 03.2020
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Organized special events such as seasonal sales promotions to drive foot traffic into store and increase sales opportunities.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.

Store Manager

Godiva Chocolatier Inc
10.2013 - 12.2018
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Office Assistant

Mouser Custom Cabinetry LLC
03.2004 - 08.2013
  • Utilized office management software to record and track customer information.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Maintained and updated office records, both digital and physical.
  • Collaborated with various departments to complete assigned tasks.
  • Maintained confidentiality in handling sensitive information while performing administrative tasks.
  • Optimized workflow processes through regular evaluation of office procedures for potential improvements.

Education

Bachelor of Science - Business Management

Sullivan University
Louisville, KY
06.2013

Skills

    • Shift Scheduling
    • Organizational Structuring
    • Quality Assurance
    • Employee reviews
    • Problem-Solving
      • Team Leadership
      • Schedule Management
      • Recruitment and hiring
      • Team Development

Timeline

Store Manager

Pandora Jewelry
03.2020 - Current

Store Manager

Zales
02.2019 - 03.2020

Store Manager

Godiva Chocolatier Inc
10.2013 - 12.2018

Office Assistant

Mouser Custom Cabinetry LLC
03.2004 - 08.2013

Bachelor of Science - Business Management

Sullivan University

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Christina Littlejohn