Christina Logan
Moreno Valley,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Wells Fargo & Company
Moreno Valley, CA
12.2019 - 08.2023
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
- Provided feedback on customer service efficiency to deliver better support options.
- Followed up on emailed or web-submitted customer inquiries within standard response times.
- Coordinated with various company teams to offer and implement successful solutions to customer problems.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
Customer Service Associate
Walmart Super-Center
Moreno Valley, CA
04.2013 - 12.2019
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
- Followed policies and procedures to meet or exceed established performance requirements.
- Educated customers on special pricing opportunities and company offerings.
- Improved customer service wait times to mitigate complaints.
- Greeted customers and identified their needs.
- Assisted customers with returns, exchanges, refunds, and other transactions as needed.
- Maintained knowledge of current sales promotions and new product releases.
Education
High School Diploma -
Perris High School
Perris, CA2011
Skills
- Regulatory Compliance
- Clerical Support
- Appointment Scheduling
- Inbound and Outbound Calling
- Team Collaboration
- Customer Service
- Product Knowledge
- Complex Problem-Solving
Timeline
Customer Care Representative
Wells Fargo & Company
12.2019 - 08.2023
Customer Service Associate
Walmart Super-Center
04.2013 - 12.2019
High School Diploma -
Perris High School