Christina Lopez
Pasadena,TX
Summary
Patient Access and Insurance Verification Specialist with 8+ years of experience in high-volume healthcare settings. Expertise in eligibility verification, prior authorizations, and front-end revenue cycle operations. Proven track record of reducing claim denials, resolving coverage issues, and improving patient financial outcomes. Strong knowledge of payer guidelines, EMR systems, and HIPAA compliance.
Overview
20
20
years of professional experience
Work History
Front Office Specialist
Texas Children’s Pediatrics
09.2017 - Current
- Verify insurance eligibility, benefits, and coverage to reduce billing errors and claim denials
- Obtain prior authorizations for specialty and behavioral health services
- Resolve claim edits and discrepancies to ensure timely billing corrections
- Collect co-pays, balances, and educate patients on financial responsibility
- Maintain accurate patient demographics and insurance data in EMR systems
- Collaborate with clinical and billing teams on authorizations and referrals
- Manage high patient volume, phone systems, and front-desk operations
- Reconcile daily transactions and support compliant financial processes
Leasing Agent
Sterling Court Apartments
08.2015 - 08.2016
- Managed leasing cycle including applications, verifications, and renewals
- Maintained financial records and supported rent collection efforts
- Delivered customer service and resolved resident concerns
Purchasing Specialist
Process Manufacturing
09.2013 - 05.2015
- Managed purchase orders and ensured timely material fulfillment
- Resolved discrepancies between orders, invoices, and vendors
- Maintained procurement records and vendor relationships
Medical Administrative Assistant
Lawndale Medical Clinic
06.2006 - 10.2012
- Verified insurance and scheduled appointments in a fast-paced clinic
- Managed patient records and handled medical records requests
- Supported physicians with administrative tasks and prescription refills
- Ensured HIPAA compliance and accurate documentation
Education
Diploma -
George I. Sanchez High School
Skills
- Insurance Verification
- Prior Authorizations
- Revenue Cycle (Front-End)
- Claims & Denial Prevention
- Patient Financial Counseling
- EMR/EHR Systems
- Medical Terminology
- HIPAA Compliance
- Payment Collection
- Process Improvement
- Team Collaboration
Timeline
Front Office Specialist
Texas Children’s Pediatrics
09.2017 - Current
Leasing Agent
Sterling Court Apartments
08.2015 - 08.2016
Purchasing Specialist
Process Manufacturing
09.2013 - 05.2015
Medical Administrative Assistant
Lawndale Medical Clinic
06.2006 - 10.2012
Diploma -
George I. Sanchez High School