Christina Lyons
Alamogordo,NM
Summary
Dedicated professional with a strong focus on customer service, conflict resolution, and effective communication. Proven ability to enhance patient experiences and streamline processes, ensuring data integrity and operational efficiency.
Overview
18
18
years of professional experience
Work History
Patient Registration Interviewer
Christus Southern New Mexico
Alamogordo, NM
07.2024 - Current
- Provided excellent service and attention to Patients when face-to-face or through phone conversations.
- Verified insurance information against databases to ensure data integrity.
- Utilized software tools to streamline verification processes effectively.
Fuel Station Attendant
Walmart Neighborhood Market
Alamogordo, NM
01.2022 - 07.2024
- Managed fuel dispensers and ensured safe fueling procedures for customers.
- Operated cash register and processed customer transactions efficiently.
- Monitored fuel inventory levels and reported discrepancies to management.
- Assisted customers with inquiries and provided exceptional service throughout visits.
- Maintained cleanliness and organization of fueling area and convenience store.
- Collaborated with team members to ensure smooth station operations during peak hours.
- Conducted routine safety checks on fuel equipment and reported issues promptly.
- Educated customers on fuel options and promotions available at the station.
- Operated cash register to process payments and issue receipts.
- Inspected fuel pumps to ensure accuracy of pricing information displayed.
- Adhered to company policies regarding cash handling procedures.
Service Deli Manager
Walmart Neighborhood Market
Alamogordo, New Mexico
01.2021 - 01.2022
- Managed deli operations ensuring compliance with food safety standards.
- Supervised staff training on product preparation and customer service techniques.
- Coordinated inventory management to maintain optimal stock levels and freshness.
- Implemented promotional displays to enhance product visibility and customer engagement.
- Controlled scheduling and labor costs to align with operational needs.
- Resolved customer inquiries and complaints to ensure satisfaction in service.
Front End Manager
Walmart Neighborhood Market
Alamogordo, New Mexico
01.2020 - 01.2021
- Supervised front-end operations to ensure efficient customer service.
- Trained and mentored cashiers on best practices and store policies.
- Managed scheduling to optimize staff coverage during peak hours.
- Implemented checkout procedures to enhance transaction speed and accuracy.
- Resolved customer issues promptly to ensure satisfaction and loyalty.
- Monitored cashier performance and provided constructive feedback regularly.
- Cultivated strong customer relations and developed effective customer service standards.
Stock room Manager
Walmart Neighborhood Market
Alamogordo, New Mexico
01.2019 - 01.2021
- Organized stockroom layout for efficient inventory access and management.
- Trained team members on proper stock handling and safety procedures.
- Conducted regular inventory counts to maintain accuracy and reduce discrepancies.
- Collaborated with store management to optimize stock replenishment processes.
Cashier
Walmart Neighborhood Market
Alamogordo, New Mexico
01.2019 - 01.2020
- Processed customer transactions efficiently at Walmart Neighborhood Market.
- Handled cash, credit, and debit transactions accurately for all purchases.
- Maintained a clean and organized checkout area to enhance customer experience.
- Assisted customers with product inquiries and provided friendly service.
Data Entry Clerk
Pre-check Inc
Alamogordo, New Mexico
01.2014 - 01.2019
- Entered and updated data into company database with accuracy and attention to detail.
- Verified and corrected data discrepancies to maintain information integrity.
- Collaborated with team members to streamline data entry processes for improved efficiency.
- Trained new employees on data entry procedures and company software tools.
- Conducted regular audits of data entries to ensure compliance with company standards.
Sales Associate
1-800-flowers.com
Alamogordo, New Mexico
01.2009 - 01.2015
- Assisted customers with product selection and order placements.
- Operated point-of-sale systems for efficient transaction processing.
- Handled customer inquiries and resolved issues promptly and professionally.
- Collaborated with team members to enhance overall customer experience.
- Educated customers about promotions and seasonal offerings effectively.
- Managed online orders and provided updates to customers as needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
Education
Associate of Arts - Education
New Mexico State University
Alamogordo, NM05-1996
Skills
- Client onboarding
- Data accuracy
- Software proficiency
- Process optimization
- Interview techniques
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
- Staff training
Timeline
Patient Registration Interviewer
Christus Southern New Mexico
07.2024 - Current
Fuel Station Attendant
Walmart Neighborhood Market
01.2022 - 07.2024
Service Deli Manager
Walmart Neighborhood Market
01.2021 - 01.2022
Front End Manager
Walmart Neighborhood Market
01.2020 - 01.2021
Stock room Manager
Walmart Neighborhood Market
01.2019 - 01.2021
Cashier
Walmart Neighborhood Market
01.2019 - 01.2020
Data Entry Clerk
Pre-check Inc
01.2014 - 01.2019
Sales Associate
1-800-flowers.com
01.2009 - 01.2015
Associate of Arts - Education
New Mexico State University