Christina Mack
Huntsville,AL
Summary
Diligent with comprehensive background in loan processing and financial analysis. Successfully facilitated loan approvals by ensuring thorough documentation and compliance with regulatory standards. Demonstrated proficiency in risk assessment and customer service, contributing to streamlined operations and enhanced client satisfaction.
Overview
9
9
years of professional experience
Work History
Loan Specialist
Small Business Administration
Harvest, AL
04.2022 - 05.2022
- Processed home and/or business loans and make recommendations on collateral needed to secure loans.
- Applied accepted financial procedures to analyze financial resources to determine an applicant's ability to repay requested loans.
- Reviewed all pertinent facts needed to make eligibility determinations by analyzing such factors as the nature and cause of damage, intended use of proceeds, legislative and administrative loan limits, and disposition of insurance and other recoveries.
- Ensured loan files contain all pertinent documentation to include conversations with applicants and written recommendations or justifications for conclusions.
- Processed loan applications on web-based computer system.
- Responded orally and/or in writing to applicants or their representatives.
- Customer Service Specialist 05/28/2022 Field Operations West- Current
- AL (40 hours average per week)
Employment Security Representative
State of Alabama, Dept. of Labor
Birmingham, AL
04.2014 - 01.2019
- Exercised some discretion and judgment in evaluating work histories, conducting interviews, and maintaining contacts with employers.
- Followed standard interviewing techniques in determining the occupational skills of job applicants and in obtaining factual information from claimants to assist them in filing for unemployment compensation.
- Birmingham, AL (40 hours average per week)
Customer Account Executive
Comcast Cable
Huntsville, AL
07.2013 - 04.2014
- Provided a full range of customer service for cable TV in a prompt, efficient and professional manner.
- Communicated courteously and proactively to learn the short term and long term needs and understands issues from customers position.
- Recommended products or services to promote customer focus in employees and develop partnerships with customers.
- Huntsville, AL (40 hours average per week)
Education
Bachelor of Science -
University of North Alabama
Florence, ALSkills
- Customer assistance
- Telephone and email etiquette
- Effective communication
- Loan servicing
- Documentation review
- Credit analysis
- Issue resolution
- Portfolio management
- Loan processing
- Collateral evaluation
- Loan approvals
Timeline
Loan Specialist
Small Business Administration
04.2022 - 05.2022
Employment Security Representative
State of Alabama, Dept. of Labor
04.2014 - 01.2019
Customer Account Executive
Comcast Cable
07.2013 - 04.2014
Bachelor of Science -
University of North Alabama