Christina Madrona

• Collect outstanding receivables through multiple communication strategies daily.

• Utilized Microsoft Excel, D365, JDE, Yunas, and Power BI software to manage invoices and payments.
• Update and run PowerBI reports daily for senior management.
• Monitor assigned accounts and follow up on clients' overdue payments and payment plans to establish good cash flow.
• Reviewed accounts every week to assess aging and pursue collection of funds.
• Reconciled accounts receivable ledger to verify payments and resolve variances.

• Determine the importance of issues learned from contact with customers and relay information to the proper department for resolution.

• Work closely with the credit department when additional credit is required or the account is delinquent and possible credit suspension is under consideration.

• Escalate overdue AR for additional collection efforts.

• Maintain and generate reporting to identify delinquent accounts and other collection measurements.

• Developed and implemented strategies to improve collection processes and reduce overdue payments.
• Monitored accounts to verify compliance with payment terms and schedules.
• Inspected account books and recorded transactions.

• Research and resolve unapplied cash in suspense and cash on account at client level.

• Research unidentified payments to ensure proper posting.

• Assisted in data migration, loading open items, and other sign-offs.

• Performed UAT testing and provided the feedback and results on new financial system integration.

• Research AR and AP daily reconciliation reports for the failed transaction interface between systems and follow up with operations to fix issues.

• Assisted with JSOX and Deloitte internal and external audits.

• Assist with the Company’s monthly close process.

• Input financial data and produced reports using Solver, D365, and Power BI.
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• Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Analyzed customer service trends to discover opportunities and provide management feedback.
• Managed over 60 customer calls per day.

• Prepared and delivered performance reviews of 310 collections accounts to support continuous improvement of department.

• Arrange for debt repayment or establish repayment schedules based on customers' financial situations.

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

• Receive payments and post amounts paid to customer accounts.

• Advise customers of necessary actions and strategies for debt repayment.

• Persuade customers to pay amounts due on credit accounts, damage claims, non-payable checks, or return merchandise.

• Locate and monitor overdue accounts using computers and various automated systems.

• Answer customer questions regarding problems with their accounts.

• Trace delinquent customers to new addresses by inquiring at post offices, telephone companies, and credit bureaus.

• Assisted management with administrative aspects of hiring and onboarding new hires and temporary staff.

• Contact insurance companies to check on the status of claims payments and write appeal letters for denial of claims.

• Sort and file correspondence and perform miscellaneous clerical duties such as answering correspondence and writing reports.

• Negotiate credit extensions when necessary.

• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased customers.

• Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

• Persuade customers to pay amounts due on credit accounts, damage claims, or non-payable checks.

• Record information about customers' financial status and collection efforts.

• Trained collections agents and reviewed work to reach compliance with legal requirements and company policies.
• Investigated and reviewed credit risks and collections.
• Identified needs and provided training to clarify expectations of collections.
• Negotiated to collect bathe lance in full.
• Effectively communicated with clients about payment needs and kept updated detailed and accurate ledgers.
• Reconciled company bank, credit card, and line of credit accounts, investigating and resolving discrepancies to keep accounts audit-ready.

• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Updated reports, managed accounts, and generated reports for company database.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve personnel's overall performance.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Maintain and update filing, inventory, mailing, and database systems manually or using a computer.

• Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
• Cultivated strong relationships with vendors and partners supporting administrative operations.
• Implemented project management techniques to overcome obstacles and increase team productivity.
• Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
• Completed bi-weekly payroll for 35 employees.
• Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
• Built and managed processes for tracking and monitoring department performance.