Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Christina Maples

Christina Maples

Des Moines,IA

Summary

Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.

Overview

16
16
years of professional experience

Work History

Operations Supervisor

PDM Steel
06.2018 - 06.2025
  • Oversaw daily operations, ensuring adherence to safety and quality standards.
  • Managed workflow allocation, optimizing team productivity and resource utilization.
  • Trained and mentored staff on operational procedures and best practices.
  • Conducted performance evaluations, providing feedback to improve team dynamics.
  • Coordinated inventory management, ensuring accurate stock levels and timely replenishment.
  • Collaborated with cross-functional teams to resolve operational challenges effectively.
  • Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
  • Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
  • Coordinated logistics for timely dispatch of goods to domestic and international clients.
  • Coordinated production schedules to optimize workflow and meet deadlines.
  • Monitored production progress and adjusted schedules based on capacity constraints.
  • Developed and implemented process improvements leading to reduced lead times.

Benefits Rep

American Income Life
03.2017 - 05.2017
  • Presenting life insurance products with prospective clients
  • Travel home to home
  • Set up appointments by calling via lead sheets

Collector

Bank of Internet
11.2015 - 07.2016
  • Customer inquiries, research requests, and related correspondence
  • Collected monies on home loans 15 plus days past due
  • Electronic loan file maintenance
  • Payment processing
  • Escrow account inquiries
  • Assisted in foreclosure and bankruptcy processing
  • Title searching
  • Worked alongside other groups within the business

Member Care Rep

Nationwide
04.2013 - 02.2015
  • Managing call volume with tact and professional
  • Referred unresolved customer grievances to designated departments for further investigation
  • Provide accurate information
  • Resolve customer inquires on insurance related issues
  • Accurately research and document
  • Point of contact for new trainees

Collector 3

Wells Fargo
01.2009 - 12.2012
  • Effectively managed a high volume of inbound customer calls with tact and professionalism
  • Accurately documented, researched and resolved customer service issues
  • Quickly and effectively solve customer challenges
  • Answered a constant flow of customer’s calls
  • Communicated with MasterCard, Visa and merchants directly to resolve customer dispute claims
  • Mentored/trained fellow employees
  • Met or exceeded quality standards every review period
  • Collected on early and late stage delinquency of credit cards and home equity loans

Education

High School -

Cortez High School
Phoenix, AZ
01.2005

Skills

  • Strong problem solving aptitude
  • Project planning
  • Team Building
  • Attention to Detail
  • Managing training groups
  • Operations management
  • Task delegation
  • Employee development
  • Logistics oversight
  • Performance monitoring
  • Scheduling coordination
  • Workflow optimization
  • Inventory coordination
  • Management

Accomplishments

CPR/First Aid

OSHA 30

Timeline

Operations Supervisor

PDM Steel
06.2018 - 06.2025

Benefits Rep

American Income Life
03.2017 - 05.2017

Collector

Bank of Internet
11.2015 - 07.2016

Member Care Rep

Nationwide
04.2013 - 02.2015

Collector 3

Wells Fargo
01.2009 - 12.2012

High School -

Cortez High School

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