Christina M. Armandi
Malvern,PA
Summary
- To obtain a management position with a focus on sales, customer satisfaction, and employee development.
- I am a multi-unit leader with experience and success in all aspects of running a salon or beauty industry. Proven track record of building high-performing teams by managing and leading all aspects of management, leadership, operations, training, coaching, mentoring, and developing. Additional background in:
- Providing clear written and verbal feedback
- Field Operations
- Project Management
- Store openings, closings, and remodels
- Client Relationship Management
- Ability to drive results, focus on the customer
- Ability to think strategically, demonstrate agility, think creatively, apply financial acumen, and promote teamwork
- Ability to build partnerships, model ethical performance, communicate, and influence others
- Provide coaching and development to ensure all are receiving specific feedback about performance
- Manage budgets
- Build trust with teams at all levels
- Motivate large teams
- Ability to listen, earn trust, and accept input
- Develop marketing plans to ensure continued growth
- Skill of helping individuals to understand problems, goals, and various courses of action
- Reinforce execution of key company policies and standards.
Strategic Senior District Leader known for high productivity and efficient task completion. Possess specialized skills in team leadership, operational management, and performance optimization. Excel in communication, problem-solving, and adaptability, ensuring seamless operations across multiple locations.
Overview
26
26
years of professional experience
Work History
Senior District Leader
PS Salon & Spa
01.2020 - Current
- Management for 35-50 salons across PA, Delaware, and New Jersey
- Maintain company standards & policies
- Hiring & training
- Building relationships with community partners, Pros, and District Leaders.
- Implement events in communities for residents and families.
- Employee scheduling
- Ordering inventory and approving orders. Maintaining the orders within budget.
- Conducting meetings with pros and community contacts
- Travel to the community and oversee day-to-day operations in the salons and provide support.
- As a Senior District Leader, I am supporting other District Leaders
Dual Leader
Hair Cuttery
Newtown Square, PA
01.2016 - 01.2020
- Management Responsibilities for multiple locations to include:
- Maintain company standards & policies to ensure an exceptional guest journey
- Ordering and maintaining inventory parts
- Employee scheduling
- Conduct employee training meetings/seminars
- Organize and implement promotional & community events
- Immediate response to customer feedback
- Continuing leadership education
- New hire/ onboarding/training/recruiting
- Implementation of the I GROW program
Manager
Great Clips
Springfield, PA
01.2014 - 01.2016
- Build client relationships with repeat and referral business to the salon
- Extensive product knowledge & upselling of add-on services
- Consistently exceeds product goals
Woman’s Department Manager | Counter Manager Lancôme
Boscov’s
Plymouth Meeting
01.2010 - 01.2014
- Scheduling, New Hire Training, Floor Supervision, Customer Service, Merchandising
District Leader -Tri-State Area Macy’s, Boscov’s, and Lord & Taylor
Duty Free Americas / Falic Fashion Group
01.2006 - 01.2010
- Created and coordinated promotional and marketing events
- Hired, trained, and set goals for supplemental staff
- Issued weekly Excel reports to the managing director
Assistant Manager
Upscale Consignment Boutiques
01.2000 - 01.2006
- Responsible for daily operations
- Managed a staff of 10 employees -scheduling, payroll, and sales quotas
- Plan and execute sales events & festivals
- Arrange creative displays daily, rotating & upselling merchandise
- Strong customer service & communication skills
- Daily Reports, Banking, Payroll
Education
Licensed Cosmetologist -
Venus Beauty Academy
Skills
- Multi Unit
- Building a high-performance team
- Driven sales results
- Customer Service
- Store operations
- Leadership
- Employee training
- Inventory management
- Event coordination
- Budget compliance
- Policy implementation
- Customer relationship management
- Staff scheduling
- Performance evaluation
- Data reporting
- Problem solving
- Effective communication
- Team building
- Conflict resolution
- Leadership development
- Community engagement
- Experience management
- Customer experience management
- Team development
- Innovation management
- Sales leadership
- Store operations leadership
- Financial reporting expertise
- Sales forecasting
- Staff development
- Customer relations
- Sales development
- Operations management
- Risk management
- Inspections
- Effective leader
- Project management
- Communication
- Multitasking Abilities
- Budget control
- Human resources
- Time management
- Customer service management
- Performance improvements
- Teamwork and collaboration
- Contract negotiation
- Training management
- Operational efficiency
- Regulatory compliance
- Performance measurement
- Organizational structuring
- Oversee administrative functions
- Active listening
- Improve performance
- Recruitment and hiring
- Sound judgment
- Calendar management
- Business process reengineering
- Verbal and written communication
- Revenue forecasting
- Sales strategies
- Employee reviews
- Performance evaluations
- Problem-solving
Accomplishments
- Referral Bonus Award Recipient (within 6 months of hire)
- 2022 WOW Event Northern Regional Finalist for top sales in products & services
- Maintaining a 12% individual and store CPR (customer purchasing retail) for 6 consecutive months, exceeding company expectations by 3%
- 40-48% Return Request Rate
- Exceptional AGS (Average guest services)
Timeline
Senior District Leader
PS Salon & Spa
01.2020 - Current
Dual Leader
Hair Cuttery
01.2016 - 01.2020
Manager
Great Clips
01.2014 - 01.2016
Woman’s Department Manager | Counter Manager Lancôme
Boscov’s
01.2010 - 01.2014
District Leader -Tri-State Area Macy’s, Boscov’s, and Lord & Taylor
Duty Free Americas / Falic Fashion Group
01.2006 - 01.2010
Assistant Manager
Upscale Consignment Boutiques
01.2000 - 01.2006
Licensed Cosmetologist -
Venus Beauty Academy