Christina Martinez
Des Moines,IA
Summary
Detail-oriented and dependable candidate successful at managing multiple priorities with a positive attitude and strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy while meeting team goals. Seeking a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Radiology Assistant
Broadlawns Medical Center
11.2023 - Current
- Greets and registers patients in a friendly and service-oriented manner.
- Obtains proper insurance and patient information, collects signatures and ensures accuracy and completion of necessary documentation.
- Verifies/ updates changes in patient/physician/insurance to ensure proper billing.
- Collects and logs all co-pays and fees.
- Answer/transfer incoming phone calls.
- Schedules, reschedules or cancels new or current patients, confirms appointments and notifies staff of changes when necessary.
- Communicate with other hospital/facilities by fax or other computer program necessary to exchange results of patients.
- Comply with all policy and procedures as a team member and on my own.
- Streamlined workflow and increased efficiency by maintaining organized records of patient data, exam results, and radiologic images.
Patient Access Representative
Broadlawns Medical Center
10.2021 - 11.2023
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
Behavioral Detection Officer/Transportation Security Officer
TSA/Department Of Homeland Security
07.2018 - 09.2021
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Reported safety and hazards observed on routine patrols and inspections.
- Conducted surveillance to detect suspicious activity.
- Generated reports detailing findings.
- Gathered, organized and input information into digital database.
- Maintained overall safe work environment.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Assisted in reducing wait times for passengers by executing swift and accurate security checks.
- Used explosive detection machines and chemical swab systems to identify potential hazards.
- Prevented unauthorized access to restricted areas by verifying identification credentials and maintaining vigilant surveillance.
Rural Mail Carrier
United Postal Service
10.2012 - 10.2017
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Followed safety protocols and regulations while driving, upholding professional service reputation.
- Maintained records on customers with mail forwarding and change of address requests.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
Education
No Degree - Business Administration
Des Moines Area Community College
Des Moines, IAHigh School Diploma -
Abraham Lincoln High School
Des Moines, IASkills
- PACS Management
- Safety and security procedures
- Documentation And Reporting
- Operations Support
- Attention to Detail
- Patient Care
- Team Collaboration
- HIPAA Compliance
- Caring and Compassionate
- Customer service expertise
- Appointment Scheduling
- Quality Control
Timeline
Radiology Assistant
Broadlawns Medical Center
11.2023 - Current
Patient Access Representative
Broadlawns Medical Center
10.2021 - 11.2023
Behavioral Detection Officer/Transportation Security Officer
TSA/Department Of Homeland Security
07.2018 - 09.2021
Rural Mail Carrier
United Postal Service
10.2012 - 10.2017
No Degree - Business Administration
Des Moines Area Community College
High School Diploma -
Abraham Lincoln High School
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