Christina Matherson
Brooklyn,NY
Summary
Motivated and reliable aspiring EKG Technician currently enrolled in a certification program, seeking an entry-level medical position where I can utilize my customer service experience, attention to detail, and strong work ethic. Dedicated to providing excellent patient care and contributing to a professional healthcare team.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
StarTek / National Grid
06.2024 - 08.2025
- - Assisted customers with inquiries, complaints, and service requests, maintaining a high level of professionalism.
- - Handled sensitive customer information with accuracy and confidentiality.
- - Maintained detailed records of customer interactions and transactions.
- - Collaborated with team members to improve workflow and ensure customer satisfaction.
- - Developed strong problem-solving and communication skills applicable to patient care.
- Responded to customer requests for products, services, and company information.
Sales Associate / Customer Service
Burlington (Optional)
08.2025 - Current
- - Assisted customers, processed transactions, and managed inventory.
- - Demonstrated reliability by consistently showing up on schedule and performing tasks efficiently.
- - Developed interpersonal skills useful in fast-paced medical environments.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
High School Diploma or GED - N/a
[Name of School]
Brooklyn, NY06.2015
Skills
- - Patient care and communication
- - EKG procedures (in training)
- - Vital signs monitoring (basic knowledge)
- - Medical office software (EMR, scheduling, basic Microsoft Office)
- - Customer service & interpersonal skills
- - Attention to detail and accuracy
- - Ability to follow protocols and maintain confidentiality
Certification
- - CPR / First Aid (if available)
- - EKG Technician Certification Program (In Progress)
Languages
English
Native or Bilingual
Timeline
Sales Associate / Customer Service
Burlington (Optional)
08.2025 - Current
Customer Service Representative
StarTek / National Grid
06.2024 - 08.2025
High School Diploma or GED - N/a
[Name of School]
Additional Information / Availability
- - Flexible schedule, willing to work part-time or full-time.
- - Available to start immediately or coordinate start date with program completion.
- - Bi-weekly or weekly pay preferred to help reach financial goals.
Personal Statement
I am a dependable, detail-oriented individual who thrives in environments where I can help people and grow professionally. I am currently completing my EKG Technician Certification Program and am eager to begin applying my skills in a healthcare setting. My experience in customer service has strengthened my communication, professionalism, and ability to handle sensitive information - all critical in patient care.