Christina McCurdy
San Tan Valley,AZ
Summary
Accomplished Operations Manager with a proven track record at Verisma, enhancing operational efficiency and employee productivity through expert leadership and problem-solving skills. Excelled in implementing robust training programs and driving significant revenue growth. Skilled in Power BI and analytics, adept at fostering team accountability and surpassing performance goals.
Overview
2024
2024
years of professional experience
Work History
Operations Manager
Verisma
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Ensure KPIs are met and appropriate coaching is performed.
- Make sure revenue goals are being met, constantly strategizing ways to increase revenue.
Implemenation Training Manager
Verisma
09.2021 - 11.2023
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Trained new hires to perform cross-training exercises with experienced workers.
- Partnered with clients for a smooth onboarding experience.
Surgical Dental Assistant
Mesa Implants and Periodontics
03.2019 - 09.2021
- Assisted in complex surgical procedures, showcasing strong dexterity and knowledge of dental anatomy.
- Maintained detailed records regarding treatment plans, progress notes, and consent forms to ensure continuity of care across visits.
- Ensured optimal patient safety through vigilant monitoring during surgeries and timely assistance to the surgeon.
- Demonstrated proficiency in utilizing advanced dental technology during surgical procedures for increased accuracy and effectiveness.
- Placed IVs on patients
- Strong Implant knowledge with all major brands.
Front Desk Receptionist
One Life Medical Center
03.2017 - 07.2018
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed Medical record requests for attorneys,insurance companies, and patient requests.
Education
Dental Assistant - Dental Assisting
American Institute of Dental Assisting
05.2018
Certificate In Medical Office Support - Medical Office Support
Central Wyoming College
05.2014
High School Diploma -
Wright Junior Senior High
05.2009
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Power BI
- Analytics
Timeline
Implemenation Training Manager
Verisma
09.2021 - 11.2023
Surgical Dental Assistant
Mesa Implants and Periodontics
03.2019 - 09.2021
Front Desk Receptionist
One Life Medical Center
03.2017 - 07.2018
Operations Manager
Verisma
Dental Assistant - Dental Assisting
American Institute of Dental Assisting
Certificate In Medical Office Support - Medical Office Support
Central Wyoming College
High School Diploma -
Wright Junior Senior High
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